Thomson's informed me 6 weeks before I was due to travel that the hotelier had decided to close the hotel for refurbishment.

I was given a choice of changing to another hotel or to have a full refund. I chose the refund and was told that I was entitled to compensation of £10 per person (£20 in total).

To be honest I was not bothered about the compensation but when nothing materialised after a couple of weeks I decided to contact them.

I've now spoken to their customer services 5 times and have been told on the last 3 calls that 1) the money would put in my bank account 2)a cheque had already been sent and 3)after a call back that although nothing had been sent yet that 'I have been to the appropriate department and they are organising a cheque now'.

That was 2 weeks ago and I still have received nothing. Now as I've said, I'm not really bothered about the money but this has now become a matter of principle. Either Thomson have an awful lot of incompetent staff or they pursue a policy of not paying small amounts of compensation hoping that the customer will eventually just give up.

Has anyone any similar experiences or suggestions.