Hope this helps some folk affected with the current travel issues. I've been in touch with Chevron (Malta travel specialists) today as we are due to fly out from Gatwick to Malta on Sunday. I'm a realist and i've been through travel problems before with other operators and i'm pretty sure that we won't be going anywhere on Sunday.....
Chevron replied to my emails pretty quickly stating that if it's cancelled, then they'll help us gain the flight refund money only as the money we paid for the hotel won't be refunded. I asked about re-booking for later in the year and they are saying this won't be possible either!!! So, bottom line....we are going to lose quite a chunk of our hard earned, again!!!!! I think we are cursed...
If there are other Chevron customers out there who are supposed to be flying soon, email them for some info and they will reply....
Things haven't improved for anyone I suspect. I've been trying to get info directly from Chevron but with no luck. I'm assuming they are busy so will not push this. According to their website, you wouldn't think there was anything going on. Other TO's have managed to put updated info on their sites why not Chevron??? I know they are a tiny company compared to Thomas Cook etc but they owe their customers some info...
This was a complete surprise but shows that customer care is important to some people. They didn't have to do this but the gesture is appreciated. Every company has problems and issues and also makes mistakes but it's how they deal with these things that shows how good a company really is.
Whenever we next go to Malta, it will be with this company......And a huge thank you to Katie at Chevron.....
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