timj, no I don't work for AI travel - though that always seems to be the assumption whenever anyone tries to post offering a different opinion or sees the issue differently to the OP. I was responding because this particular forum is for people who are looking for advice on how to pursue a complaint and I thought I was helping with information on the grounds that I thought you could pursue this complaint on. If you were just wanting to warn others of your experience with A1 then it would be far better to do so in the Tour Operators/Travel Agents one.

As I now understand it, The Sunday Times had already got A1 travel to waive this charge for you completely so I'm not sure what your purpose was in posting here - you're complaint had already been dealt with. And that is information that others might have also found useful from the beginning because it establishes a precedent that they could have referred to if they found themselves in a similar situation. Yes, it's a shame that you had to go as far as involving The Sunday Times and that A1 didn't resolve your complaint to your satisfaction earlier but in the end A1 travel did do the right thing by you after all.

SM