jewel in the crown rep did come and see us for first two days then another rep came on last day . no assitence was given for food or anything it was 3 days before i saw the rep when i first got there the only good thing she did for me was get me a change of room. whwn the volcano went up that was the day i was do to go home all the rep did was leave message with hotl reception which they never told me flight was cancelled till i was getting in taxi to airport reception had bin told 8 hours earler or more thay maid no attempt to phone me as rep had my mobil number and i was only in my room being ill . so i will never book with them again even people on flight only with tomas cook and thomson paid for there rooms and gave them money for food and drink at hotel not going on any more as i be here all day still tired from long journey home friday dubai for 5 hours then cyprus for a while then home .the extra 6 days would of been enjoyed if jitc had done more but not for me any more
chilly
We finaly got home 7 days late after a 23 hour journey .
Most vital of all are resources both in the U.K. and the destination to have any sort of chance.
The training of local staff is so important in order that they adopt a calm and measured approach.
Most important of all is someone showing leadership.
If early in the crises someone back at base shows the correct leadership then things will be so much better overseas.
Then vital to have a comitted well trained local rep to communicate policy to the guests on the ground.
Running around like a chicken with no head usualy produces lots of customers running aroud as headless chickens.
Good leadership helps to negate these issues.
Papa
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