keep well away from this firm we have been trying since April to get a refund when our holiday was cancelled due to the ash cloud. when we phone we get fobbed off by the firm saying they have paid our money back but it will take 2 weeks to clear. We have also been told we will only get the money we paid for flights. The cost of the hotel will not be paid till later in the year. like i have said stay away from thid firm.