Holiday Complaints

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Really Mary all you are wanting is to be able to stay in the Andorra apts where you are with your friends. Have you tried TR to see if they have any availability at the Andorra or the Andorra themselves? If you can get booked then, request that Alpharooms refund your money as the fault appears to lie with them. I hope you pointed out to Alpharooms that you booked in July so that if anyone should be 'bumped' out it should be those who booked after yourselves (unless of course you were one of the 5 last to book).

Please let us know how you get on with their phone call (I think I'd be ringing AR though and not waiting for them to ring me back. You need to get this sorted asap)
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Thank you for your reply,

I'm not bothered about staying in the andorra apts, i just want AR to located me to something of the same standard accommodation in the same area, or about a 15 min walk, as my friends are all in and around this area.
Not the other side of the resort, or the colombus which they offered me last night, this is in the area i want, but i cried when they offered it to me, i sent my daughter here 2 years ago and she hated it, i've been in and seen the place, the pool gets no sun, the rooms are basic, and it now does all inclusive (which i don't have a problem with, each to there own) but i do think this subjects you to noise from people who've had too much at night.
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Yes I know what you mean re Columbus. Park de la Paz is in that area haven't AR got availability there? Let us know what they say when they contact you :tup
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Well after quite a few phone calls i have got a solution.

The only s/c accommodation AR offered me was the one the otherside of the resort, which i would have taken if it wasn't for the fact my friends are staying in the parque santiago area, and the columbus everything else is booked up.

The only other accommodation available was hotels, like the tenerife sol, gala, bitacorra, vulcano, and all of these are now very expensive, the cheapest being the tenerife sol, so AR offered me a room in the tenerife sol but the difference in price from what i paid in may and now is £300 so they will pay £150 if i pay £150, which i thought very unfair.
I booked and paid for my accommodation in full in may, because i wanted this area and i wanted this accommodation.
In the end after lots and lots of phone calls, i gave AR a ultimatium, they had until 12 today to sort something out or i would be going to a solicitor, as they lied about the accommodation, so now AR are putting us in the tenerife sol, and they are going to pay the difference, i'm not 100% happy with the tenerife sol, as i've stayed here before and depending on your room, the noise from veronicas can be bad, but at the end of the day, i'm in the area i want to be.
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Glad to hear you have at least got something in the area. Shame on AR though :(
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Hi

That is really disappointing to hear how you have been lied to.

If Alpharooms are ABTA bonded then it may be worth making a complaint to them regarding how you have treated?
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