Hey, just looking for some advice.
I'm due to be going to Malta with my partner on the 28th of July. Today I noticed two emails from travel republic who we booked with, one said theyd recieved my request and the other said they had resolved it. As far as I was aware I hadnt requested anything so I logged in to be told that our booking had changed.
We booked bed and breakfast as we planned to be out basically every day including an all day trip to Sicily, however they have now told us that the hotel no longer offers breakfast.
Realistically can they do this when what we booked was bed and breakfast, if we had wanted complete self catering we would have booked that (and paid that price).
I have emailed them and I'm waiting on a response but I'm just curious what our options would be.
Kat
xx
welcome to the forums,
I have sent a message to steve1 [travel republic liaison] and asked him to take a look at your post when he is in the office
yasus
wizard
ps hope you like Malta we went in february for the fist time and are returning next spring
wizard
Thanks I'm certainly looking forward to it, however my partner is beyond excited as he's a real history buff and cant wait to visit everything.
Hi jadedflutterby, I have found your booking, The Bugibba Hotel, right? I cant understand why you are being advised you are not getting a complimentary breakfast either. I have asked the team advising you about this to check why they are sending you messages. You dont need the complimentary breakfast, because you have paid for breakfast. If there is no breakfast, then it should be treated as a hotel change from the provider you have booked with, and an alternative offered.
It appears all customers were being notified of the cessation of the complimentary breakfast (which doesnt make sese if you have paid for it) rather than just the customers booked on a self-catering/room only basis (which does make sense).
Apologies for the mix-up and thanks for raising the matter with us!
Regards Steve
Angela Owens
As you'll see from this thread, Steve, has been able to help people resolve problems in the past - have you followed up the posting in the other thread you've raised this problem on and emailed Steve direct? He really has been very helpful to other HT members before.
SM
SMa is right, it is probably the hotel that has let Hotelbds, ourselves and you down, by not opening. They only decide not to open as late as possible if it is because they are quiet, or perhaps renovation..
Someone from Travelrepublic will be in touch with you shortly.
Steve
Hi steve
No, it is ok, Angela has contacted me directly. Steve
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