Booked a holiday a few months back with First Choice to go to Jamaica
We were forced to book 2 rooms as we have 5yr old twins and a 3 yr old.
We were told the rooms were connecting...
a month later we added on my neice to come too who is 18
When checking with my family member who is going on a seperate booking said
we need to email to confirm our room i was a little stunned as i said we had already been told
we would get connecting rooms.
I checked all forms ect but nothing there
so called the travel agent spoke to the manager who said no we dont have connecting rooms
as she was unable to speak to the girl who did the booking and she couldnt get through to the
hotel in Jamaica.
I rang jamaica ( got straight through ) to be told we wont get connecting rooms and they will only be close
together... as room types were different...
I spoke to travel agent ... asked her why???? i wouldnt of booked a holiday to be seperated
from my family when we have paid nearly 6k!
She said it was my word agaisnt the girl who booked it...
this is a joke... i wouldnt of booked to have my husband in a different room for a week.
I need help as they dont seem interested now they have my money and im stuck with something
i didnt want
She says she cant call me tomoz as busy in a meeting...
Head Office said they wont deal with as its a shop booking and they dont do retail..
Very unhappy at the moment... :-(
I'm not sure if it's still the case but my past experience when booking in a shop, the sales agent used to write the whole request down on a standard company booking form which was given to you to sign and then attached to the confirmation when you went ahead with the booking. It would generally give the room type requested.
Do you have anything like that?
Do you have anything like that?
Its on their system to request connecting rooms
but when i spoke to the hotel they said i have been sold
the wrong rooms as these rooms cannot be connected
but when i spoke to the hotel they said i have been sold
the wrong rooms as these rooms cannot be connected
Connecting rooms are never guaranteed anyway. It is only done on a request basis, even if they are identical rooms.
Can't edit!! I should say adjoining rooms cannot be guaranteed. Not many hotels have connecting rooms (ie two rooms with an internal door between them). Where they do have these they can usually be booked (providing the tour operator has them on their allocation) and therefore are guaranteed. It sounds like you were having 2 separate rooms that you wanted next door to each other?
Having been working in travel for many years , what the agent would have booked you is 2 rooms with an adjoining request !
Very few hotels have connecting rooms , and virtually none in the Caribbean exist (I can't think of any I have seen over the years) , so maybe what the agent meant was to request adjoining and the confusion has arisen from there.
Long haul holidays are not the most suitable for very young children , mainly because of this problem and because you would have paid full adult price for both of your children !
What I would advise is to contact the hotel , and maybe consider putting your eldest child in with your niece????
Very few hotels have connecting rooms , and virtually none in the Caribbean exist (I can't think of any I have seen over the years) , so maybe what the agent meant was to request adjoining and the confusion has arisen from there.
Long haul holidays are not the most suitable for very young children , mainly because of this problem and because you would have paid full adult price for both of your children !
What I would advise is to contact the hotel , and maybe consider putting your eldest child in with your niece????
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