A friend and I booked a holiday to Majorca through A1 Travel, departing at the end of August 2012. Upon arrival at the hotel, we were informed that they had absolutely no record of our booking and had not been taking bookings for months. The hotel said that they did not have any rooms and could not help us, but fortunately they referred us to the hotel next door who were able to accommodate us. The 'emergency number' we had been given by A1 Travel has very limited opening hours so this did not help us at all. We spent the first few days of our holiday involved in unhelpful telephone conversations with A1 Travel before they eventually resolved the situation. Having complained about the situation after our holiday, they took almost two months to be able to provide us with a response. Their response in the end was that they did not know why this had happened. They have refused to refund any of the telephone calls that I had to make whilst abroad.

We had an airport transfer booked for our return journey and we followed their instructions to contact the hotel reception 24-48 hours before our flight to find out the pick-up time. The transfer company had not contacted our hotel by the end of that time frame, so we had to contact them and found out that A1 Travel had booked the transfer for the wrong time. We then had to get a taxi to the airport, which cost us almost £70. I was informed by a member of their staff on the 2nd September 2012 that this would be refunded in full. To this day, almost four months later, despite numerous emails and phone calls to them, I am yet to receive this refund. I have now had to refer this situation to ABTA.

A1 Travel are the worst travel agents I have ever used. Their staff were unhelpful while we were stranded in Majorca and have continued to be even more unhelpful during my complaints after the holiday. I would advise anyone looking for a successful, easy and peaceful holiday to avoid them.