Help - I need some quick advice please.
My father and his partner are due to fly to Malaga tomorrow morning for 3 weeks in Benalmadena, however his partner has just fallen and injured her foot.
After two hours in A&E it appears there is nothing broken, however she is in much pain and has torn ligaments.
As a big part of their holiday is going for walks etc, they have decided they cannot travel. Aside from being really gutted to miss the holiday, and her being in lots of pain with her injury, they are worried about what they might need to do.
The holiday is a Thomson package and they are going to phone the taxi driver to cancel him as soon as they get home from hospital.
Could someone please advise what they need to do to ensure they are covered by their insurance?
Do they need to phone Thomson before the holiday? if so - what number etc?
Is there anything else that they need do? Ideally, they will re-book once her foot is better, but obviously don't want to lose the cost of the holiday.
Many thanks for any advice.
very quickly you have two inpending problems..
1] did they take out holiday insurance [many dont]
2] has the hospital given them a letter or told her not to fly.. if not ..you cannot make a claim as by not going they are breaking the contract
so its go or losse the lot
1] did they take out holiday insurance [many dont]
2] has the hospital given them a letter or told her not to fly.. if not ..you cannot make a claim as by not going they are breaking the contract
so its go or losse the lot
They have taken out insurance. The Hospital has given them a letter / not but as I understand things, it more confirms that she attended for treatment, rather than states she cannot fly, although she is clearly in agony and cannot walk, let alone even place her foot on the floor. She is intending to visit her GP on Monday morning.
i assume you purchased the holiday from thomson direct, then try and get through to the call centre before 8pm tonight and explain the situation and you need to cancell, go to the GP monday ask for a letter stating she is not fit to fly [may have yo pay for this] then get onto the insurance company and make a claim, if you have problems come back on complaints thread with the details for more input
yasus
wizard
yasus
wizard
hi Chris
I'm not sure where they would stand- perhaps her doctor can help. if they have explained about the holiday at the hospital and there has been nothing said about not being able to fly, then I think it would be more difficult. However, they really have to contact Thomson tonight and not be a no show. First of all though, they really have to check their insurance. If there was no way of getting insurance to cover it, would they manage to go on holiday?
I'm not sure where they would stand- perhaps her doctor can help. if they have explained about the holiday at the hospital and there has been nothing said about not being able to fly, then I think it would be more difficult. However, they really have to contact Thomson tonight and not be a no show. First of all though, they really have to check their insurance. If there was no way of getting insurance to cover it, would they manage to go on holiday?
Thanks.
I have tried contacting Thomson on behalf of them, however it appears they close at 1800hrs tonight.
Not sure at this time which insurance company they have used. They certainly don't want to be a 'No Show' and leave themselves unable to claim. however were attending A&E for emergency treatment through the end of business today so have been unable to contact Thomson.
Shall let you know how they get on. Thanks for the advice.
I have tried contacting Thomson on behalf of them, however it appears they close at 1800hrs tonight.
Not sure at this time which insurance company they have used. They certainly don't want to be a 'No Show' and leave themselves unable to claim. however were attending A&E for emergency treatment through the end of business today so have been unable to contact Thomson.
Shall let you know how they get on. Thanks for the advice.
I would get them to phone their insurance company as they will have an emergency number.
They will advise whether they can make a claim.
If they say no then its going to be either loose all their money or try and get Thomson to change their holiday to a later date.
They will advise whether they can make a claim.
If they say no then its going to be either loose all their money or try and get Thomson to change their holiday to a later date.
They need to speak to their insurers to check their position, but I suspect unless she has been advised not to travel that they wont be covered. If the GP will fill in the part of the insurance claims form saying he advised against travel they should be ok. Most GPs charge for doing this so if he does a letter as well they're going to end up paying twice if they're not careful.
They should be able to get hold on Thomsons tomorrow to cancel and they will send out a cancellation invoice, which will need sending with the insurance claim form. If they can't get hold on them before check in closes they will be a no show, but tour operators will usually send a no show invoice which the insurers would need.
They should be able to get hold on Thomsons tomorrow to cancel and they will send out a cancellation invoice, which will need sending with the insurance claim form. If they can't get hold on them before check in closes they will be a no show, but tour operators will usually send a no show invoice which the insurers would need.
I did manage a successful claim as a 'no-show' about 10 years ago. My DH's aunt who was also his next of kin died 3 days before departure and my Mum had a severe stroke 2 days before departure.
Needless to say we didn't even make a phone call to the insurance company or the travel company until about three weeks later but with a Drs note from my mums doctor and a death certificate for his aunt we got all the money back less. £50 excess. I guess they could have tightened up a bit now though.
Hope you get it sorted OP.
Needless to say we didn't even make a phone call to the insurance company or the travel company until about three weeks later but with a Drs note from my mums doctor and a death certificate for his aunt we got all the money back less. £50 excess. I guess they could have tightened up a bit now though.
Hope you get it sorted OP.
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