I am very angry. I made a booking with Travel Republic a month ago, and they sent me the full payment the last week. But when I called the hotel today to confirm that everything was all right, they told me the can't find such booking! It doesn't exist!
I don't know what to do. It was a booking for a short vacation in Spain in two weeks, but how can I travel to Benidorm in that date, if the hotel tells me they don't have any booking with my data?
I tried to call the Travel Republic's Costumer Service, but right now I'm out of England visiting my family, and it's become impossible! nstead, I sent them a mail explaining about the problem, and I'm waiting for their answer.
What do you think I should do?
It's too late to cancel the booking, but if I can't go to that hotel, at least I want my money back!
I'm desperate...
Try contacting steve@travelrepublic.co.uk he is a member of this forum & has proved to be very helpful to our members.
Say you are from holidaytruths
Please let us know how you get on & good luck.
It's possible that the hotel hasn't received your details yet although the room could be booked.
Say you are from holidaytruths
Please let us know how you get on & good luck.
It's possible that the hotel hasn't received your details yet although the room could be booked.
Thank you very much! 
Well, the booking is dated for August 27, which isn't too far from now, so I think the hotel should have received my details already...
I think i'm going to wait until tomorrow to give the service costumer some time to answer me, and if they don't I'll contact Steve to see if he can help me somehow.
Thanks again!
I'll let you know when it is solved.
Well, the booking is dated for August 27, which isn't too far from now, so I think the hotel should have received my details already...
I think i'm going to wait until tomorrow to give the service costumer some time to answer me, and if they don't I'll contact Steve to see if he can help me somehow.
Thanks again!
I'll let you know when it is solved.
I have never even fort to called the hotel to confirm we are goin 2 benidorm on the 27th aug and also booked with Travel Republic i just printed all the emails off hope you get it sorted
Rebeca92 wrote:I am very angry. I made a booking with Travel Republic a month ago, and they sent me the full payment the last week. But when I called the hotel today to confirm that everything was all right, they told me the can't find such booking! It doesn't exist!
I don't know what to do. It was a booking for a short vacation in Spain in two weeks, but how can I travel to Benidorm in that date, if the hotel tells me they don't have any booking with my data?
I tried to call the Travel Republic's Costumer Service, but right now I'm out of England visiting my family, and it's become impossible! nstead, I sent them a mail explaining about the problem, and I'm waiting for their answer.
What do you think I should do?
It's too late to cancel the booking, but if I can't go to that hotel, at least I want my money back!
I'm desperate...
The hotel may not have details of your booking yet. Travel Republic don't book direct with them. They use an accommodation supplier. They usually have rooms on allocation, and only send the individual booking details about 1 week prior to arrival.
I have had this before with other companies,
as Sunaddict says the booking agency do not normally send the final list of name [although they have booked rooms] to the hotel till just before departure ,
one hotel i use in Greece often doesn't get the list till 4 days before arrival
[but being old friends as soon i book I send an e-mail and the automatically reserve my favourite room in the diary room for me
yasus
wizard
as Sunaddict says the booking agency do not normally send the final list of name [although they have booked rooms] to the hotel till just before departure ,
one hotel i use in Greece often doesn't get the list till 4 days before arrival
[but being old friends as soon i book I send an e-mail and the automatically reserve my favourite room in the diary room for me yasus
wizard
You should receive an Accommodation Voucher from Travel Republic which you can print off.
On that voucher will be the Accommodation Provider name (such as HotelBeds) and also the Accommodation Provider Ref (it's this number which will the hotel will need to locate your reservation).
Most hotels will not receive the individual Confirmation (for reservations made for accommodation only) or Rooming List (where the booking is made as part of a package with a Tour Operator) from the booking agent or indeed Tour Operator until 10 to 14 days before your arrival.
So, it's highly possible your reservation is quite safe - it's just either the hotel has not yet received it or they did not have the correct information to search for it in their system when you called them.
On that voucher will be the Accommodation Provider name (such as HotelBeds) and also the Accommodation Provider Ref (it's this number which will the hotel will need to locate your reservation).
Most hotels will not receive the individual Confirmation (for reservations made for accommodation only) or Rooming List (where the booking is made as part of a package with a Tour Operator) from the booking agent or indeed Tour Operator until 10 to 14 days before your arrival.
So, it's highly possible your reservation is quite safe - it's just either the hotel has not yet received it or they did not have the correct information to search for it in their system when you called them.
Okay. I'm really greatful for all your advices.
It is my first time with Travel Republic, and I always, always call the hotels two week prior arriving to check that there isn't any problem with the reservation.
But I understand now that this company works a little differently, so I'm so much calmer. It just... I read online of some people that, traveling with Travel Republic, arrived to their hotels and the hotels didn't have their booking! So I guess I overreacted a little.
Still, I'll be watching what they tell me...
It is my first time with Travel Republic, and I always, always call the hotels two week prior arriving to check that there isn't any problem with the reservation.
But I understand now that this company works a little differently, so I'm so much calmer. It just... I read online of some people that, traveling with Travel Republic, arrived to their hotels and the hotels didn't have their booking! So I guess I overreacted a little.
Still, I'll be watching what they tell me...
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