Hi
We where in calangute in December '12 for the 1st time in 3yrs, it was our 7th visit to Goa, we went as usual to our favourite shack Rudy's Blue dolphin near the Goan Heritage.
As with a lot of people we often said we must try different shacks, if only to compare facilities, but ended up going to the same one day after day, well as I said this latest trip there we were again back at Rudy's (run by Joseph).
After our initial enthusiastic welcome there we were back in the old routine, as if we had never been away.
He showed his newly built Beach Huts at the rear of the shack, which he told us had a been a big investment for him. We wished him well with the project and hoped it would be a success.
We were there only briefly as we only arrived that day, and were still tired from the flight, so only had one drink each, I asked for the bill and said we 'd see him tomorrow, he duly presented me with a bill for 150 rupees, I payed and we left.
It was then that we decided this would be the year for a change, don't get me wrong we never expect something for nothing, but I would have thought more of him if he had waived the bill for "old friends" as he called us, a bit of good customer relations, and we would probably have gone there every day as we had always done.
His lack of foresight was highlighted when we found an old employee of his had his own shack Glenn. we hadn't seen him in years, and had opened his own shack Glenn's Corner (behind the Chelsea Shack).
We had been there a couple of days before we found him, we had lunch and a few drinks, and he would not let us pay, a nice gesture, now as I said earlier this was going to be the year that we would not show allegiance to any one shack, and we did move about a bit, we made sure Glenn's nice gesture was repayed tenfold. I'm not naive enough to think that we are going to be thought of as lifelong friends by shack owners, but good Customer Relations doesn't cost much (about 150 rupees)