Can someone help me out here... l have gone on Ryanair site tonight and done a flight booking, l was on for quite a while going through the names/details and then bank details.
At the end l clicked to purchase and ok ... then nothing happened and l ended up with a blank page to refresh..
l have looked on my E-Mail and nothing there apart from iternary where l registered while l was going through the booking, but no flight/payment itinerary
Tried on Ryanair site on manage booking with date and e-mail details and it says this.....
"We are unable to locate the itinerary. The details you entered in order to retrieve your reservation did not match those on record. Please verify the information is correct and try again. Please Note: If you have booked through a third party site you should contact them to validate your security information"
Also looked at my online banking and nothing taken out
Could my booking have been cancelled for taking too long over the booking .
When should l retry..
It sounds to me like the transaction " timed out " you have said you were typing in details for quite a time , I would check your online banking again to check no payment has gone and then rebook , if a transaction had been made with ryanair then I imagine you would have a reference/ confirmation number , if you haven't I don't think you have a booking .
Just ring them to check. I had a similar problem a while ago. They looked to see if there was anything on their system. There wasn't, so I just went through the booking process again. The guy I spoke to was very helpful.
It may also be worth checking you don't have pop-ups blocked for the site just in case the payment should open in a small window... but it does sound to me like you took too long to confirm all the details and it simply "timed out" during the payment procedure.
I went through all the usual stuff and after putting in our card details etc then pressed continue to make the booking and for some reason (without me pressing anything) it went back to the initial booking page !
No confirmed page you get nor an email, nothing. I have made a few bookings in the past week or two so a little surprised to see what had happened. Looked at my future bookings on the website and this one wasn't there.
Thinking the booking had been aborted by the Ryanair website I went to make it again and at the point of selecting seats noticed the 2 seats I had previously booked were still showing as red (reserved) - so had my original booking happened/accepted or not /failed ?
Called Ryanair and they said if I hadn't got a email confirmation my booking had not completed and no monies would be taken and I needed to make the booking again.
When I asked about my reserved seats still showing as reserved they said that these would be released back, in about an hour or so, to be available for booking again.
Made another booking successfully and reserved other seats as those I had originally wanted 'hadn't been released' for rebooking.
Looked this morning and the original booked seats now free and available for someone to book !
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