Hi,

I was hoping someone could give me some advice on how best to deal with this. I made a booking with lch in fen this year and they took about £569, £143 went to them as the rest went to easyjet for flights, that's how it shows on my card statement. I paid the final balance on 18th June and I have confirmations from them for both payments.

On 2nd July I added someone onto the booking at a cost of £453. I didn't receive any confirmation of this from then but the money has come out of my account. However I've discovered that they haven't booked the flight. I've spoken to their customer services and aviation dept and the latter have said I only paid £143 when I booked the holiday, so they don't believe I've paid the balance and for the original two flights booked. They're therefore refusing to book the flight for the third person until I pay more money! They also won't accept their own confirmations as proof that I've paid and keep referring me back to customer service, who're then referring me back to aviation!

I've just got no idea what to do. I need this flight booked as I doubt they'll do anything if it gets sold out, they're already saying it's me delaying them booking it...arghhh!!

Can anyone give me any advice?