I made a flight-only booking this morning (28.03.15) for which I was given a reference number. I assumed all was in order and that my payment had been taken. When I checked this afternoon a message has been flagged up on screen, but not in my email, to say the transaction could not be processed possibly due to a technical problem and to try later. Is this booking "live"?
There was an 0871 phone number @ 10p per minute to use for further information on this problem. I called to know whether the booking would go through, just rather later than usual, or whether I would need to re-book. I was informed that the waiting time in the "queue" would be about one minute. Twenty minutes later I am still in the phone queue ……
How much better to be given a realistic waiting time. This is just irritating. Or a suggested time when the demand on the operators is expected to be less.
