Traveled with Virgin Holidays for a christmas break to Mauritous and as a treat we booked business class for our return trip.
The first part of the return leg to Dubai was with Emerates and well worth the money but the second part with Qantas was an absolute joke and like economy with extra leg room.
Firstly there were not enough staff to cover the flight which was full, secondly it took over an hour for them to even offer any form of refreashment,thirdly my lay flat seat didn't work for the whole flight and when we came in to land at Heathrow we were asked to move to a seat that somebody had been sick in, which we refused and staff travelling on an upgrade were made to sit in them so we could have there seat.
After complaining on the flight about the service and getting no joy i decided to contact Virgin on our return to complain only to be told by them it was nothing to do with them as it was qantas that i flew with.
After explaining that we booked all of our holiday with virgin holidays as a package and it was there resposibility and not the suppliers responcibility they kept passing the buck to them who as we thought wiped there hands of all of it.
We have now been offered £250 as good will and have turned it down as the flight upgrade alone cost us £2500 and we feel totally let down and fobbed off and will now take the case up with our solicitor.
Please don't book with Virgin holidays they really ar'nt what they seem.