When is your holiday?
Under Regulation 12 of the Package Travel Regulations (PTR), if a tour operator makes a significant change to your accommodation, they must:
- give you the choice of accepting the change (with a downward price adjustment if it’s a lesser hotel)
- offer you a refund, with no cancellation fee.
https://www.which.co.uk/consumer-rights/advice/my-package-holiday-has-been-changed-or-cancelled
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Edited by
Glynis HT Admin
2017-10-31 16:29:41
Which hotel was it & have you checked online that the advertised features aren't available? You'd have thought Tui would know what was & wasn't available, unless of course the said hotel has since altered their facilities.
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