My OH had a 4 hour delay on a flight to Frankfurt. It is the first time we have had to make a claim. Filled in the necessary details and then waited for BA to fob us off. But they contacted us quickly and arranged a bank transfer. 
However, I do wonder how many actually claimed. There was no announcement made. He did mention it to the person sitting next to him, who had no idea about compensation. 
                    
                                    
            
                
                I always thought airports had to display a notice regarding  your entitlements due to flight delays  
 
                
                
                
                                    
            
            
         
 
                
                
                
                                    
            
                
                I have noticed that BA do have notices on their check in desks about passengers rights for delays , I'm sure all airlines have to display that info . It's the airlines responsibility not the airports .
I don't think it's the responsibility of the pilot , cabin crew or airline staff to make announcements regarding claiming EU 261 info ... Yet !!!
I find it quite strange that a passenger doesn't know about compensation for extreme delays , I guess not everyone watches the news or Martin Lewis ??
Good to see your payout was quickly administered Fiona for the delay .
        
            
    
                
                                    
            
            
        I don't think it's the responsibility of the pilot , cabin crew or airline staff to make announcements regarding claiming EU 261 info ... Yet !!!
I find it quite strange that a passenger doesn't know about compensation for extreme delays , I guess not everyone watches the news or Martin Lewis ??
Good to see your payout was quickly administered Fiona for the delay .
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                        Edited by
                        andy66
                        2017-11-29 13:05:38
                        
                        
                
                Andy said "It's the airlines responsibility not the airports"
I'm probably mistaken about airports but I'm sure there was posters up in Palma airport when I was there years ago.
            
        I'm probably mistaken about airports but I'm sure there was posters up in Palma airport when I was there years ago.
                
                I will need to look at BAs desks for the notices. I have probably seen them and not taken much notice as I know about it anyway. However, I do still think that there should be announcements on late planes. But obviously, airline companys will do what is legally required at the moment.
                
                
                
                                    
            
            
         
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