Hi,
We have travelled with LoveHolidays for several years now, and never had an issue before. This time my husband booked to 'surprise ' me when I got home, well he certainly did, he booked the wrong dates!
We have been trying to fix this with Love Holidays from the following morning, now a week later, it seems the best they can do is £75pp charge. There are 5 of us travelling 😟.
I have booked several holidays a year from Love Holidays for the past few years, and on some occasions they can not confirm our booking for several days; yet when it is less than 24 hours when we request a change, they want £350 from us. I am so disappointed.
i know there is no legal cooling off period, but surely a renowned company would use discretion in this situation.
we get fined if we cancelled too, I considered cancelling and rebooking. But it wouldn't work.
They are putting us in a situation where we may have to cancel as we can't afford the extra fees 'upfront'.
Has anyone had any success dealing with a situation such as this?
Thank you and sorry for the rant!