On 7th July 2020 at 11:24am, Joe Y said:
I booked flights with ESky, but instead of redirecting me to the airline, their site took the booking in full, including seat choice, luggage etc. I realised this was unusual after, but perhaps their process has changed. However no money has been taken from my credit card account. They responded at the time of booking (22nd June) saying booking was successful and awaiting confirmation. Nothing since to confirm the booking and when checking the status it just says booking pending.
We fly in 1 week (14th July), but I'm not convinced it will happen. The automated message on ESky's phone number says they are not taking calls. I've left 3 messages on the web site messaging page.

Does anyone have any ideas what I can do? Not paid for anything, and not had any confirmation of our booking, although all details appear on ESky's booking page. Ryan Air have scheduled this flight, but getting through to them is impossible too.

Advise from anyone will be most welcome

Joe

Go to uk.trustpilot.com/review/www.esky.co.uk The reviews for this company are awful but they appear to answer some of the complaints .
Good luck