Ryanair has won the dubious honour of the UK's least-liked short-haul airline for the sixth year running.We recently flew with them to Malaga and it was a pretty grim flight. Not one drink on the flight or even any food
Anyone else had a good or bad experience with them?
I wouldn't travel with them for quite a few years because of their reputation. But when they started flying to the UK from my local airport at ridiculous low prices I gave them a try and about ten years ago started using them on a regular basis, at times flying to the Uk every few weeks. I also have used them to fly to Crete twice each year.
I only ever buy a coffee on board and find their individual filter coffee quite good. I always take my own food with me, usually when in the UK If I need to eat on the flight I buy a Boots meal deal to eat on my journey home. I sympathise though if there wasn't food or drink on offer on your flight, they always seem to have plenty on the flights I have taken, was the return flight just as bad?
Maybe I've been lucky, but I've never had a bad experience with them. Once when fog closed my home airport
and the plane couldn't land we flew to another airport some distance away. I expected to be dumped there but there were coaches waiting at the airport to return us to our original destination.
I am an experienced traveller, well over 50 years of long and short haul travel, in all classes and with many of the big boys of the aviation world so have no great expectations of receiving anything special when flying with Ryanair. They are a low cost airline offering a no frills product which is what I have received. I am aware of course that others have not even received this and the basic care that the airline should give has not been offered to many customers.
I only ever buy a coffee on board and find their individual filter coffee quite good. I always take my own food with me, usually when in the UK If I need to eat on the flight I buy a Boots meal deal to eat on my journey home. I sympathise though if there wasn't food or drink on offer on your flight, they always seem to have plenty on the flights I have taken, was the return flight just as bad?
Maybe I've been lucky, but I've never had a bad experience with them. Once when fog closed my home airport
and the plane couldn't land we flew to another airport some distance away. I expected to be dumped there but there were coaches waiting at the airport to return us to our original destination.
I am an experienced traveller, well over 50 years of long and short haul travel, in all classes and with many of the big boys of the aviation world so have no great expectations of receiving anything special when flying with Ryanair. They are a low cost airline offering a no frills product which is what I have received. I am aware of course that others have not even received this and the basic care that the airline should give has not been offered to many customers.
We've used them a few times as their prices are so reasonable.
Like Judith we buy a meal deal at the airport & a coffee on the flight, sometimes a toastie as well.
Tbh we've never had a problem on any of the flights. They are usually on time as well, never had a delay.
Because they are so cheap their departure gate is always in the bowels of the airport however 😅 Always a long trek to get to your gate.
Like Judith we buy a meal deal at the airport & a coffee on the flight, sometimes a toastie as well.
Tbh we've never had a problem on any of the flights. They are usually on time as well, never had a delay.
Because they are so cheap their departure gate is always in the bowels of the airport however 😅 Always a long trek to get to your gate.
We have booked with Ryanair twice and been messed around by them on both occasions.
The first time, we were flying to Marseille and we were due to fly out and back on a Wednesday but they cancelled the Wednesday flights and rebooked us on Thursday flights. I had to be back at work on the Thursday so that was no use to us. We changed the return flight to the Tuesday (losing 2 days of our holiday) and they charged us £80 for the privilege.
Last year hubby arranged to take his parents to Rome for a few days and ignored my recommendation to not use Ryanair. A few weeks before they were due to fly I went online to book parking for them and discovered that their return flight was coming back in to Prestwick at 13.15 instead of 22.30 so they were going to lose the last day of their holiday. Hubby phoned them the next day and was told that they were going to be sending out an email the following day informing passengers of the change. Fortunately they had a flight coming into Edinburgh around the time of the original booking so hubby changed to that but it meant that I had to take the three of them to Prestwick and then do a late night pick-up at Edinburgh.
The first time, we were flying to Marseille and we were due to fly out and back on a Wednesday but they cancelled the Wednesday flights and rebooked us on Thursday flights. I had to be back at work on the Thursday so that was no use to us. We changed the return flight to the Tuesday (losing 2 days of our holiday) and they charged us £80 for the privilege.
Last year hubby arranged to take his parents to Rome for a few days and ignored my recommendation to not use Ryanair. A few weeks before they were due to fly I went online to book parking for them and discovered that their return flight was coming back in to Prestwick at 13.15 instead of 22.30 so they were going to lose the last day of their holiday. Hubby phoned them the next day and was told that they were going to be sending out an email the following day informing passengers of the change. Fortunately they had a flight coming into Edinburgh around the time of the original booking so hubby changed to that but it meant that I had to take the three of them to Prestwick and then do a late night pick-up at Edinburgh.
BA has sunk right down the list as well. Not surprised for shorthaul.
BA I used to be a gold member on, now I avoid them, the aircraft need a serious make over and their ability to start doing the tricks that the short haul airlines do goes against everything that they stand for.
I do agree with you though Fiona.
I do agree with you though Fiona.
Well, atleast they are consistent being voted the worst for the last 6 years. 
I would rather stay at home than give that eejit a penny of my money.... I've made it my life long ambition to never fly with them.
Sanji x
I would rather stay at home than give that eejit a penny of my money.... I've made it my life long ambition to never fly with them.
Sanji x
eejit ahahahahahahahahah
Flown with RyanAir many times, sometimes good, sometimes bad. Never again. If it means I never fly again I will never fly RyanAir.
1) Tue Feb 18. Flew to Lanzarote where we had rented an
apartment. Plan was to return on Mar 28 on a RyanAir
flight we had booked.
2) Sat Mar 14. Spain announced a "lockdown" effective
Sun Mar 15. All businesses, other than food
supermarkets, closed and everyone confined to their
apartment other then essential travel.
3) Mon Mar 16. Spoke to the RyanAir desk at Arrecife
airport and were told that RyanAir were closing flights
effective Wed Mar 25 and that last flight out to Scotland
would be Sat Mar 21. We transferred to this flight at
considerable additional cost.
4) Wed Mar 18. RyanAir cancelled the Mar 21 flight
late in the evening. They offered no support or
advice and their Arrecife office had closed permanently.
We were urgently compelled to look for an alternative
airline to get us home. The only available flight at
the cheapest cost was with Aer Lingus to Dublin on
Sat Mar 21.
5) Fri Mar 20. Planning our transfer from Dublin to
Glasgow. SkyScanner showed no available flights on the
Sat evening, all were either fully booked, had been
removed, or were hugely expensive. So we booked an
overnight hotel stay and an early morning Sun Mar 22
flight with RyanAir.
6) Sat Mar 21. Flew Aer Lingus to Dublin. On
arrival we discovered that RyanAir had reinstated their
Sat night flight to Glasgow. We checked with the RyanAir
desk and were told that the evening flight was overbooked
but we could be put on standby for an additional cost of
240 Euros. After lengthy argument we declined and went to
our hotel. Everything in the vicinity of the airport was
closed so we were compelled to have dinner in the hotel.
7) Sun Mar 22. At 04:00 RyanAir informed us that our
early flight was cancelled, the next available flight was
Sunday evening and we had been bumped to that. Our only
option was to accept. This required us to extend our
hotel stay by means of a late checkout, at extra cost.
In the evening we flew to Glasgow. Arrived 36 hours after leaving
Lanzarote.
Worst airline ever.
1) Tue Feb 18. Flew to Lanzarote where we had rented an
apartment. Plan was to return on Mar 28 on a RyanAir
flight we had booked.
2) Sat Mar 14. Spain announced a "lockdown" effective
Sun Mar 15. All businesses, other than food
supermarkets, closed and everyone confined to their
apartment other then essential travel.
3) Mon Mar 16. Spoke to the RyanAir desk at Arrecife
airport and were told that RyanAir were closing flights
effective Wed Mar 25 and that last flight out to Scotland
would be Sat Mar 21. We transferred to this flight at
considerable additional cost.
4) Wed Mar 18. RyanAir cancelled the Mar 21 flight
late in the evening. They offered no support or
advice and their Arrecife office had closed permanently.
We were urgently compelled to look for an alternative
airline to get us home. The only available flight at
the cheapest cost was with Aer Lingus to Dublin on
Sat Mar 21.
5) Fri Mar 20. Planning our transfer from Dublin to
Glasgow. SkyScanner showed no available flights on the
Sat evening, all were either fully booked, had been
removed, or were hugely expensive. So we booked an
overnight hotel stay and an early morning Sun Mar 22
flight with RyanAir.
6) Sat Mar 21. Flew Aer Lingus to Dublin. On
arrival we discovered that RyanAir had reinstated their
Sat night flight to Glasgow. We checked with the RyanAir
desk and were told that the evening flight was overbooked
but we could be put on standby for an additional cost of
240 Euros. After lengthy argument we declined and went to
our hotel. Everything in the vicinity of the airport was
closed so we were compelled to have dinner in the hotel.
7) Sun Mar 22. At 04:00 RyanAir informed us that our
early flight was cancelled, the next available flight was
Sunday evening and we had been bumped to that. Our only
option was to accept. This required us to extend our
hotel stay by means of a late checkout, at extra cost.
In the evening we flew to Glasgow. Arrived 36 hours after leaving
Lanzarote.
Worst airline ever.
-
Edited by
Pollensa1946
2020-03-30 15:14:06
Ryanair have now sent me an offer of a credit voucher against a future flight, rather than a full refund. Rejected of course. They are taking the proverbial.
If like me you have found that Ryanair has constructed an almost impenetrable wall of fudge in their website preventing you from finding the most important links then see here...
• If your enquiry is urgent or time-sensitive, please telephone our Reservations
Department, the contact details for which can be found here
http://www.ryanair.com/ie/questions/contacting-customer-service
• If you would like to manage or change any aspect of an existing reservation, please
click here
https://www.bookryanair.com/SkySales/Booking.aspx?culture=en-ie&lc=en-ie#RetrieveBooking
• For all other queries please choose from one of the following options:
o General refunds, please click here
https://refundclaims.ryanair.com/
o EU261, flight cancellation and delay, please click here
https://eu261claims.ryanair.com/
o Flight cancellation confirmation, please click here
http://www.ryanair.com/doc/faqs/INSURANCE%20CONFIRMATION%20CANCELLATION_EN.pdf
o Flight Delay confirmation, please click here
http://www.ryanair.com/doc/faqs/INSURANCE%20CONFIRMATION%20DELAY_EN.pdf
o No Show confirmation, please click here
http://www.ryanair.com/en/questions/i-did-not-travel-on-my-booked-flights-and-my-insurers-need-me-to-provide-a-no-show-letter-for-my-claim-how-can-i-obtain-this-letter-from-ryanair
o Baggage, please click here
https://baggageclaims.ryanair.com/
o General complaints and queries, please click here
http://frd.ie/help/
• If your enquiry is urgent or time-sensitive, please telephone our Reservations
Department, the contact details for which can be found here
http://www.ryanair.com/ie/questions/contacting-customer-service
• If you would like to manage or change any aspect of an existing reservation, please
click here
https://www.bookryanair.com/SkySales/Booking.aspx?culture=en-ie&lc=en-ie#RetrieveBooking
• For all other queries please choose from one of the following options:
o General refunds, please click here
https://refundclaims.ryanair.com/
o EU261, flight cancellation and delay, please click here
https://eu261claims.ryanair.com/
o Flight cancellation confirmation, please click here
http://www.ryanair.com/doc/faqs/INSURANCE%20CONFIRMATION%20CANCELLATION_EN.pdf
o Flight Delay confirmation, please click here
http://www.ryanair.com/doc/faqs/INSURANCE%20CONFIRMATION%20DELAY_EN.pdf
o No Show confirmation, please click here
http://www.ryanair.com/en/questions/i-did-not-travel-on-my-booked-flights-and-my-insurers-need-me-to-provide-a-no-show-letter-for-my-claim-how-can-i-obtain-this-letter-from-ryanair
o Baggage, please click here
https://baggageclaims.ryanair.com/
o General complaints and queries, please click here
http://frd.ie/help/
Extremely useful information, thank you!On 27th April 2020 at 04:37pm, Pollensa1946 said:
If like me you have found that Ryanair has constructed an almost impenetrable wall of fudge in their website preventing you from finding the most important links then see here...
• If your enquiry is urgent or time-sensitive, please telephone our Reservations
Department, the contact details for which can be found here
http://www.ryanair.com/ie/questions/contacting-customer-service
• If you would like to manage or change any aspect of an existing reservation, please
click here
https://www.bookryanair.com/SkySales/Booking.aspx?culture=en-ie&lc=en-ie#RetrieveBooking
• For all other queries please choose from one of the following options:
o General refunds, please click here
https://refundclaims.ryanair.com/
o EU261, flight cancellation and delay, please click here
https://eu261claims.ryanair.com/
o Flight cancellation confirmation, please click here
http://www.ryanair.com/doc/faqs/INSURANCE%20CONFIRMATION%20CANCELLATION_EN.pdf
o Flight Delay confirmation, please click here
http://www.ryanair.com/doc/faqs/INSURANCE%20CONFIRMATION%20DELAY_EN.pdf
o No Show confirmation, please click here
http://www.ryanair.com/en/questions/i-did-not-travel-on-my-booked-flights-and-my-insurers-need-me-to-provide-a-no-show-letter-for-my-claim-how-can-i-obtain-this-letter-from-ryanair
o Baggage, please click here
https://baggageclaims.ryanair.com/
o General complaints and queries, please click here
http://frd.ie/help
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