We went to France August 2004 with 'Vendee-gites.com' after seeing an advert in Chez nous. The villa was awful. Owner was on site but was unable/unwilling to to anything about it. The owner of 'Vendee-gites.com lived an hour away but avoided calls and would'nt come out to see us. We asked to be moved but he told us his other properties were full. On returning home I wrote and asked for some sort of refund but was told that I had to approach the owner - of course he didn't respond. I then contacted Chez nous who told me that they were just a classified directory and had no responsibility to us. Is there any other way I can tackle this. I feel very upset that we have been duped in such a way. We have two small children and felt very isolated. Any suggestions?