Sorry to hear about your problems with this Company. I have a file of correspondence on the PC titled with the same B that I suspect you use for them.
I've got to agree with you the most frustrating, annoying and rude part of these problems is the brick wall you hit when trying to deal with the 'Customer Service'
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Department.
They do not tell the truth and are obviously just there to fend you off.
I am a pretty cool character but even I was becoming frustrated when trying to deal with them. Do they not realise that they are making a pigs ear out of somebodys holiday? Everytime they deal with sombody like that they lose not one customer but several since we tell everybody how bad they are and not to book with them.
The 'thief of bad gags' seems to think you only get what you pay for. I agree and I didn't expect pate de foi gras, smoked salmon and Cristal Champagne. I didn't even expect a brand spanking new aeroplane. What I did expect was a flight from a to b. If you are in the airline business and you can't manage this and then you follow it up with absolutely appalling customer service (mistakes can and do happen, it's how you deal with them that counts) then you really shouldn't be in business.
Have Watchdog, Which or anybody else ever investigated BMIB?
G.