In March this year, we booked our holiday with Sun Star Leisure company after seeing offers on teletext. However after a lenthy discussion we were assured Tropicana Hotel in Oludeniz, Turkey was an excellent hotel and it has four stars. We were also told that we had to pay ₤340 per person. We were quite pleased with the information so went ahead and booked the holiday. After booking, we found negative reviews on the internet about the Tropicana Hotel. After seeing this information, we immediately contacted Sunstar Leisure. However, they assured us that it was a good hotel. A few days later, we decided to upgrade to another four star hotel called Oludeniz Resort Hotel. We spoke to 'Joe' and 'Andy' and were informed that we had to pay a further ₤200.00 as this hotel had better services. We also had to pay additional ₤38.76 to cover the administrative costs of changing hotels.
We arrived in Turkey- Dalaman on the 6th June 2005. When we went to the 'Yesil Dalyan Desk',as instructed by you, we were told that we were being transferred to the Tropicana Hotel. We tried showing them the invoices and tried to explain that they had incorrect information but got nowhere as they spoke very little English. Finally we were told that the Rep will see us at the Tropicana at 10am that morning (the time then was 4.30 am). We were unable to contact your company as the time was 2.30am in the UK and your offices only opened at 9am. We arrived at the Tropicana at about 6.30am. We tried to explain to the receptionist what had happened and asked if we can speak to the Rep (we even offered to pay for the call). They refused to let us use the phone but the man at the reception phoned a couple of people and talked in Turkish. After the phone call he then said we were to stay at the Tropicana.
we went out and asked a local man who directed us to the hotel. When we arrived at the Oludeniz Resort Hotel we had another shock. They informed us that we have never been booked there. Further, we heard that they were fully booked for that week. 'Yesil Dalyan' Rep., (Engin) said that he can show us the written confirmation he had. We told him that he is obliged to find us similar accomodation to Oludeniz Resort Hotel as we had already paid a significant amount of money. He then said to us (after making couple of phone calls) that he had no similar accomodation available but had a vacant room at the Belcekiz Beach Hotel, next door to Oludeniz Resort Hotel. However we had to pay an additional ₤300.00.
Therefore I would not recommend SunStar Leisure travel agent to anyone.
Their customer services were appauling.
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