contact either, generally it would be the airlines responsibility to comp but it can never harm to speak to your insurance company.
Lots of people are confused over these new laws on delays, if the plane had a technical fault and the company followed procedure then the new law does not apply. It is designed to stop budget carriers overbooking themselves on purpose and then bumping people on to other flights.

Also, presuming the plane was 'broken' however inconvienient a delay may be, its better than flying on a faulty plane. Peak season will have meant they had no spare planes as well. Its a pain but it does happen.

Cheers!
Will do,it was allegedly a tyre problem which is vital i know but 23hours!?

The main gripe was the communication....none.

and on the return they wouldnt serve hot drinks with the meal due to turbulence...but they managed to sell from the drinks trolley of course!!!

Air scandic are still having problems. my sister& her family were due to fly to zakynthos from ema at 5am today at 10am they were told that their plane had 2 engines out so they would have to wait for a flight to return from turkey-take passengers to kos-then return to ema to pick them up.And not even a free cup of tea so far.

My family is waiting for an SCY flight to Kefalonia at East Midlands. It is delayed 'indefinately'. We have been told that the 'plane's nose cone is damaged! Do all the SCY flights have some problem that makes them unairworthy? It is rather worrying that there are so many problems.

See my post on AIR PASSENGER DELAYS AND OVERBOOKING.
We are caught between a rock and a hard place! No one seems to have responsibility for the problems.
Kosmar can be contacted on 0870 7000 747. Press 6 for airline inquiries. The more people who complain may just get the message through to them.

Hello,

I am very dissapointed to hear about such happenings.

It is delayed 'indefinately'. We have been told that the 'plane's nose cone is damaged!

This is very true, and I will try my best to post a Photo of MD-83 TF-JXC having her nose repair work carried out in the Air Scandic thread as soon as possible.

No one seems to have responsibility for the problems.

I think that is to do with all the different contracts and Airlines involved, though I may be wrong.

Andy and Anne,

I am dissapointed to hear about your experiances. You have my sympathy.

Do i claim via my holiday insurance or through the airline or Kosmar?

Air Scandic do not accept any comments about there operation unfortunatly for Legal reasons.

QUOTES AIR SCANDIC:

However for legal reasons, we are not able to reply to specific passenger comments by e-mail.

Air Scandic recomend comments about any aspect of a flight with them to be directed to your issuer of your flight tickets. Which I think in your case is Kosmar

Air Scandic does not actually issue any flight tickets or have a contract with any passenger traveling with us. Therefore if you have any comments to make on any aspect of your flight with Air Scandic (including luggage queries) you must contact the issuer of your flight tickets, as this is whom your contract is with.

Air Scandic do not own any Aircraft this year, as they can't because they do not have a Air Operator's Certificate, and so they hold Contracts with other Airlines to do the work. Last Year, an Airline called "Air Cordial" was the holder of an Air Operators Certificate so Air Scandic could fly their own Aircraft. Air Cordial have suspended their certificate by request from 12 November 2004.

I hope your situation improves and good luck!

Regards,
FlyTravel

sorry to hear of your troublesome holiday start, its not nice especially when it happens to a fellow stokie!! has it put you off travelling from EMA again?

Hi all

thanks for the comments.

It has put us off Kosmar if they continue to do this and we will not use Airscandic if known.
Will more than likely go with a company who has their own airline etc in future.A shame.

Would still like to use EMA as is more relaxed than Manchester.

Up the Potters

Andy and Anne

ps complaints are in the post.

All the best from another stokie.

why ,why why, delilah

i saw that programme aswell,
dont think i'd go that far and totally cancel my holiday though!!
are stokies taking over this particular subject on the forum ( where you both from? anywhere near trentham gardens like me)??!!!

fingers crossed no delay for me in 32 more sleeps!!!:?

Ex Blurton and Fenton...now in Lightwood.

ps just got the fobbing off letter from Air Scandic (Jersey) and my letter returned....they say my contract is with Kosmar.

Will anyone take responsibility??

Also i feel my travel insurance claim will fail as neither airline or Kosmar issued any report/paperwork at the airport on why there was a delay.
Apparently without this the wont proceed....we did try to get this but to no avail....ho hum.

I would suggest you go to your t.a and get them to request a letter from
Air scandic via Kosmar.
All my clients who have been delayed this summer with Scandic have been provided with one to eneble them to claim.

Early in this thread the suggestion was posted (MS2005) that delays do not warrant compensation if the airline followed procedures regarding fixing technical faults.

My understanding of EC261/2004 requires the airline to provide certain facilities depending upon the length of the delay and distance to be travelled. They may avoid such responsibility in "exceptional circumstances" which are thought to include civil unrest, severe weather and strike action by other then the airline's own staff.

Technical faults are not exceptional and should be either rectified as speedily as possible or an alternate aircraft should be supplied. The airline has a legal responsibility to provide copies of EC261/2004 clearly indicating the passengers rights. You should have been offered meals and refreshments and even overnight accommodation and transport to/from in the event of overnight delays. You also have the right to cancel and receive a refund for the flight (and your return if not yet flown outbound) - you cannot reclaim the cost of hotels/car hire etc. If you cancel the airline must refund you within 7 days.

Their failure to provide adequate documentation to substantiate your valid claim against your insurer is a further example of their incompetance. Write to EMA and ask for their confirmation of scheduled and actual departure times - they'll have the info. as they'll be charging the airline for the take-off fees. Use the freedom of information act and your pursuit of a legal claim as the reason why EMA should release the information without argument.

Is it definitely Air Scandic or is it Air Scania, or are the two altogether different airlines?

...just wondering if our 'Air Scania' flights are a cheeky typo..

Ta...

M

Sadly I fear they are one and the same - still rubbish !!!