hi. just to let you know about my claim from direct hollidays.roz sorted it for me .it went £200 then £400 just before the court case we accepted about £600 all done and dusted. just do not give up getting ripped off

well done i am delighted.

Well done Steve. We are glad that Ros was able to help you get the result you wanted.

Sarah

hello, when you book any holiday, you are argeeing to the terms and conditions that are applicable to that holiday.

there are certain guidelines that all tour operators must adhear to, which are generally covered within the terms and conditions.

yes people do get overbooked for a multitude of reasons, including, human error, cancelled contracts, hotelier overbookings etc.

when mytravel or any of the companies within the group learn of an overbooking, they work hard to find a like for like alternative to offer the client before contacting them.

the alternative is always the closest alternative, to that of what was booked, however, this is very subjective, what 1 person may like, another will beleive it to be totally unacceptable.

alternatives, where possible will always be looked at, as will the cost. but it is not realistic to expect to be upgraded from a 2 star to a five star free of charge etc as this will not happen.

overbookings and changes are worked on in date order, with the soonest date of departure being prioritised. sometimes the problem will only be identified within a few days of departure, therefore it is not always possible to give a lot of notice to the customer, this is where the compensation matrix at the back of the brochure is used.

i hope this helps