Goa Discussion Forum

Discussions regarding holidays in Goa.
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That is a really good report! very specific :wink:
Im a bit worried about your comments about monarch! we fly with them to Goa in 3 days.
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Very honest and straight report. Well written. I hope you get your monarch issues sorted out. How did you overcome having Visa's and money stolen? Did your insurance people do you justice?
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Well the cash wasn't covered so that's gone for good and the cards that went were for emergencies only so it didn't really have that much of an effect. The big thing was really the photos to be honest. It wasn't our purse, it was a friends and she lost all her photos of her kids when they were young.

More frustrating than anything else especially as Ravi, who was with us was trying to warn us what they were up to but we were concentrating on getting the jeep out the sand.

As for Monarch, well I really can't describe how disappointed I am with them. All they were interested in was not having to do any work on the flight and they couldn't have cared less what we thought. Talking to the Purser was like talking to a recalcitrant child who seemed to think she was somehow scoring points by being rude and obnoxious - each comment getting steadily more offensive. As for insisting we sign a form waiving our right of complaint, well I'm not even sure that is legal. I will never fly to Goa with them again. This incident could easily have ruined our holiday had we let it.

If I didn't need to be back in the U.K. over this weekend I would not have signed their Condition of Passage letter and would have found another way home.
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It definately sounds as though it's illegal to force you to sign a waiver to me, there is a complaints discussion section on this website somewhere and they have really good legal advice why don't you put a post up I'm sure someone will help also try the link at the top of the goa page "Holidays from Hell" I'm sure they would be interested too. Failing that just go to the SUN newspaper they love stuff like this.
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Enjoyed your report immensely.Any flight discussion forum has the same things to say about Monarch.Rubbish rubbish rubbish.We flew First Choice star class premier and it was fantastic.Cannot reccomend then enough.Only problem is it is going to get pretty hard to bbok with them now the word is getting around
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good to read your report.........we've had ok ( cant ever call a monarch flight 'really good') & bad flights with monarch but i agree that the cabin crew are not interested really in doing anything to help you. they have this amazing knack of walking down the aisles avoiding all eye contact with everyone....must be taught this in their training school cos theyve really got it down to a fine art. i think theyve forgotten one little thing they are there to do a job and if it wasnt for us lot who suffer their ignorance & if monarch went bump they would not have a job & some of the crew ive encountered on monarch flights i cannot see them being re-employed in some big non charter airline - they just wouldnt cut it.
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Fritz, great report. Sorry to hear about your dodgy flight and your friends bag being pinched.

Brendon - we are flying with first choice/ mytravel ( gather they are the same?) anyway we wanted to upgrade to star class premier, when i rang our TA i was told it isn't available on our flight!! We are flying at Xmas so i wondered if that had anything to do with it???!!??! :?
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Hi Elliebee

First Choice and My travel are two completely different companies.

Star class premier is only available on First choice flights not My Travel.

Came back from Goa last week on First choice premier flight they really are good.

Hope that clears it up for you.
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Thanks Joan :oops:

No wonder it isnt available :D
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Yes this is going to be a real problem.The word is getting around about First Choice so demand willo be high which will put up prices.However it will mean that other companies will have to improve their long haul product.Eventually we all win hopefully
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What a nightmare you've had with Monarch, Fritz.

We've flown with Lufthansa, BMI and Air India - all to Mumbai.
They were a million times better than the[Manchester-Goa] Monarch flight and worth the hassle of changing. The Monarch flight takes a long time anyway due to the Bahrain stop (one girl had her mobile stolen through the security conveyor belt). I couldn't even walk straight up the isle and ended up ripping my shorts on the seat while I walked sideways to the loo (q for loo was ridiculous - not enough as packing everyone in). I can't belive they can take out all those middle partitions and cram seats in like that. Also forgot my veg meal as usual. Glad staff weren't that rude to us.

Last flight with Air India was excellent - booked on the internet - 346 stirling return going out Feb 22nd and returning Sept 30th. Got to Heathrow from Chester for 10 on Virgin Trains and 4.50 tube, then 15 stirling to Goa from Mumbai including taxes, with Deccan Air (this is much better than Monarch!)- all booked on the internet.
On Air India had a choice of veg meals, free booze (in fact copied the man in front and ordered a g & t and 2 wines at the same time all given with a smile!) , roomy seats were pre-booked for free by Air India and I could have changed if required.
Why are people paying vast amounts of money for rubbish service,expensive upgrades and poor quality including the package holidays??
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Oddly enough we also had a problem with veggie meals.

We had 1 veggie travelling so I booked 2 veggie meals for each leg knowing that they have let us down with the food before. My thoughts were if I book 2 then we'll get at least 1 and if we do end up getting 2 then it really wouldnl;t be that much of a problem but not a chance.

We got no veggie meals at all on either leg.
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Premium class is probably sold out and thats why there are no seats on the flight . First Choice even economy has good leg room and a big improvement on Monarch or My Travel
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As far as I am concerned Monarch are the pits, I flew with Jet air and the service was much the same as Matti describes with Air India, good service, leg room, free drinks, good in-service entertainment, and nothing was too much trouble, even with a 2 hr stop at Mumbai, I was only an hour behind the charters who stopped at Dubai, and 3 hrs ahead of the Thurs flight that goes to Kerala first [can't remember which airline]
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Just got back last night and travelled with First Choice, basic economy class. VERY impressed.
Much more leg room, comfy seats, seat back TV.
Got delayed on the way out of Manchester for 15 and a half hours. Things were very organised, as soon as we turned up at Manchester we were informed of the problem and transferred within 10 mins to Bewleys Hotel for the the night. Also given £9 each to spend in the airport the next day. I know it doesn't make up for losing a day of your hols but when the company is organised and keeps you informed it does take the sting out of it.
We have already booked with First Choice to go again next year.
Fritz, I hope you are successful with your case against Monarch, it sounds as if you had an horrendous experience.
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Re your commenst about the flight out. There are lots of others on the flight and I often feel that people are very inconsiderate to others when on the flight, we had one such couple on our first choice flight who frankly i would have ejected. While you may not think you werer being loud, the perception was probably different for the other passengers who happened to be near you and the crew thinking of them also. i might be being harsh, but remember the crew have to deal with people day in day out and have to make a judgemnet call and if that call was not to serve alchol for the good of the rest of the passengers then they are the ones with the experience. People are always too quick to blame others...
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Martin, I whole heartedly agree with you, and I would be the first to complain if someone was making noise over and above that which I might consider to be acceptable (remember people have a right to make a reasonable amount of noise just as much as others have a right to expect not to be disturbed) but I respectfully suggest you re-read my post.

The facts are that we were not disturbing anyone, even unknowingly. That's why the other passengers around us have written statements to that effect. It was simply a bad judgement call made by one crew member who was then too stubborn to admit she was wrong.

There was ultimately a heated conversation with the Purser but not of our causing, we weren't the ones shouting and yelling the odds, she was. In fact when she first spoke with us I suggested that we went up the front of the aircraft so as not to disturb other passengers and she insisted that we have the conversation where we were. This same person then refused to give me her name and immediatley removed her name badge, hardly the actions of someone dutifully caring for other passengers.

Notwithstanding that, even if we were causing a problem to people, and I say again that we were not, then there are ways and means to deal with that, like perhaps asking us to be little quieter. Lying, threatening, bullying and trying to intimidate us are not ways or means that I find acceptable.
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Fritz,

Did the Purser think you had all been drinking before you got onto the flight?

When I have flown with Monarch and have upgraded they came around quite often to ask if you would like a drink. Sometimes if I was desperate for a glass of water they did not mind if I went into the galley to get one.

Have Monarch contacted you since your holiday?
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Sometimes people in a group of ten can perhaps seem threatening to others around them to the extent that they may say they are happy to sign when asked, to take the easy option. Perhaps when approached later in the safety of their own home they may not be so willing to back up their original statements. I'm not sure if everyone would back up the remark about the right to make a certain ammount of noise, who decides what is reasonable?, I would suggest the Purser. I normally fly cattle class like most folks, but on the odd occasion over the years if I have upgraded it would be for added comfort and possibley some peace and quiet, rather than a party atmosphere. I,m just trying to point out here that one persons view of an incident can be completel different to anothers, We flew back premier class with Monarch last week,and were offered drinks whenever asked and enjoyed a trouble free flight. As we had a five hour drive at the end of the flight we were able to get some sleep as there was nobody who felt entitled to make a certain ammount of noise travelling that day, but what suits one person does'nt always suit another and thats just a fact of life Alan
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