Hello,
I booked flights for manchester to Murcia return for the first 2 weeks in July06. I booked the flights in August 05.
Today i get an e-mail from Jet2 to say my return flight at 15.35 hrs has now been cancelled and i am now flying back some 7 hours later at 22.10.
I also booked car hire from the airport and it must be returned there when we are coming home, the trouble is it has to be back for 13.00 hrs and the flight is not until 22.10
How can jet2 get away with doing this ? i dont know how the flight industry works but surely this is just another example of very bad customer service which seems to be everywhere these days.
I was hoping someone here had experienced this sort of thing and could offer me some help and advice.
Thank you.
With regard to the car hire can you not email them and say that you will be returning the car later than previously stated. They will probably charge you for an extra day but then you do get a few extra hours in resort! Our flights changed to a slightly later one when we were in Majorca in Feb. we just paid for the extra day of car hire.
Pippa
LS523 1 July 2006 NEWCASTLE MURCIA 08:40 12:55
LS524 15 July 2006 MURCIA NEWCASTLE 13:25 15:35
I'm sure that the car rental company will allow an extension of your hire, you are only asking to have the car for another 7 hours so get in touch with them.
You may also have to vacate your accommodation at 12 mid day so prepare yourselves for this also.
the very same thing has happened to us. we have had flights booked since octber for manchester to murcia return at the end of july/beginning of august. we are flying from murcia to manchester on the 11th august and had 15.00 flights home from murcia as we have a wedding on the next day in the morning so would have a bit of time in the evening at home to sort oursleves out plus we are travelling with a 3 year old and we have a hire car to return to murcia airport. now the flights have been changed like your to 22.00 which means we are not getting home till after midnight and we have had to add an extra day onto our hire car agreement all through no fault of our own. luckily we are staying in a private apartment and the owners dont mind us staying all day but i'm very annoyed especially with a young child who by 22.00 should be fast asleep in bed!! i dont understand why they can just change flight schedules like that!!
It seems that once they have got your money you are then at their mercy! i get the impression that if they dont have enough demand for a particular flight then then they can scrap that it and put everyone on another flight regardless of the trouble it causes for their fare paying customers. I wrote to Jet2 to explain my situation, they replied stating that the only option i had was to accept a refund, in other words if you dont like it get lost, they were prepared to lose my custom now and in the future. They know i will not get a flight now for the same money i payed back in Aug 05 so i have no choice but to accept it.
It's a pity they dont take the same approach as the car hire company, carjet, when i rang them and explained, i was told that they are using another Car hire company at Murcia called Centauro, their rates are much cheaper and if i change to them then i will not be charged for the extra day. They were very helpful. I also will be staying in a private villa so i am ok to stay the extra 7 hours.
The villa is situated in Cabo Roig Nr Torevieja, if anyone could offer any advice about this area i would most appreciate it.
Thank you.
So what's the problem ?
Jet2, like all these companies post their anticipated flight times months ahead of departure and will only "firm-up" the times nearer the dep. date. We're flying Jet2 to Nice from Manchester this summer, booked last year. We understand there might be changes to flight times and have not yet therefore booked the car-hire.
I'd save your complaints when when something really goes wrong and you do not get a simple resolution. There's usually no such shortage of problems in life.
Enjoy your holiday.
Mike
i get the impression that if they dont have enough demand for a particular flight then then they can scrap that it and put everyone on another flight regardless of the trouble it causes for their fare paying customers.
Further to what Mike has said I think it's worth remembering that the cheap fares offered by low cost airlines such as Jet2 are based on filling every seat on a plane. If they didn't consolidate flights in this way their fares would go up. One makes the choice between booking at a low price with a low cost airline and taking the risk that if it turns out not to be a popular flight that they will consolidate 2 partially filled flights or booking with a full fare airline whose higher prices reflect the fact that they can, therefore, afford to send out a partially-filled plane. I've flown with BA on a route that is also operated by Jet2 when there were only 2 other passengers apart from me on the plane - but we three had paid a darn sight more in the first place than we would have done with Jet2.
Personally, if timings are crucial (eg when travelling for work reasons) I always prefer to pay more and reduce the risk of having a flight consolidated but where timings are less crucial (eg holidays) I take the chance and use the low cost outfits but sometimes one just has to accept that price and level of service are connected and that a Mini will never perform like a Rolls Royce :-)
SM
Good point SM and your view is supported by the legislation that allows for cancellation on the basis of low-sales.
I too have flown with Jet2 and never had cause for complaint either. I think that they offer tremendous value for money - it's just that one should never confuse them with something they don't even claim to be :-)
This is the first time i've done a diy holiday....lesson learned !
Sent a few e-mails and resolved the situation, problem now solved.
Has anyone been to Cabo Roig and can offer any info/tips etc ?
Thanks again.
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