Following their holiday to the above my parents noted the following problems in particular at the Hotel Thalassa in Mahdia:

In connection with the Brochure (Thomson)

The Hotel is not 1km from the Resort Centre, it is 3km. The Hotel does have satellite TV but this is of little use if there are no English Channels. Repeated requests failed to get this installed.

In connection with the Hotel

The staff are very friendly but speak little or no English. We were on the third floor and the lifts only worked on one day during our stay. This caused a great deal of hardship as my mother has had a hip replacement and my father is awaiting an operation on his knee.

In connection with the Resort

Mahdia is not really geared up to the tourist industry; with few bars/cafes and restaurants; unlike Monastir, Sousse and Port el Kantanoui. Although not Thomson's fault they would add that for the final five days of their holiday they were the only English visitors in the Hotel, which did not help with the enjoyment of their stay.

On their website it mentions that there is an indoor pool; however it does not say that this is part of the Health Spa and costs extra to use it.

Their Rep, Lynsey was very helpful and did her best to rectify the problems that they have encountered. It was unfortunate that there were not enough takers for one of Thomson's excursions to take place (Arabian Nights Excursion). Also the timing of the two excursions that they managed to book, was not satisfactory. The Show Stoppers Night meant that they returned to their Hotel at 1:15am on Saturday morning and their Two Cities Excursion started at 7:00am the same day. There was no other time that either of these excursions could have been taken.

Finally, on board their flight to Tunisia with Thomson Fly.com they were told that there was no time difference when in fact Tunisia time is 1 hour ahead of GMT.

Regards
Laura x