Has anyone ever got any compensation from this company
I booked for the new year with this company at their site in Sanford in Poole, we went there last year and had a good holiday and as they had spent 4 million making improvements we thought we would have a better holiday this year WRONG .
We were sent a letter telling us we can get into our caravan from 10am,the day before we went we had a phone call telling us that our caravan will not be available until 2pm ,we got there and queued up only to be told to come back in 30 mins,we went back and were told it's not ready come back later, so i asked them how much longer did we have to wait and they offered us a complimentary meal, so we went to the restaurant and ordered a couple of plates of chips and a burger ( we had already eaten on our way there )several times in the next hour we asked the waitress where our food was to be told it on it's way, I went and got the keys for the caravan and went back to the restaurant,after 1 hr 20 mins i asked to see the manager (after being told they cannot find our order) the manager was the one who took our order and she offered to go and sort it out ,we told her not to bother as it was getting dark and we wanted to get to the caravan and if this was the level of service we could expect we won't be eating in the restaurant again, she did then offer us a free meal that night but we turned it down.
We got to the caravan to find that 2 of the light bulbs in the lounge were not working and the light bulb in the toilet was not working so we couldn't see a thing,. We then went up to make a complaint we were then again offered a free meal that night which we accepted and were told that someone will be straight around to fix the lights.
The meal was nice and the service very good but we got back to the caravan to find that the lights had not been fixed, in the morning the wife tried to have a shower only to find after getting under the shower there was only a dribble of cold water, so i went back to customer services to sort it out only to find someone had signed the lights as being done.
That night ( new years eve ) people started queuing out side the club at 4pm we joined the queue at 5-15 and the doors were opened at 6pm we were inside the club at 6-10 and there was no room at all so we ended up sitting in the entrance to the club ,we couldn't see the stage or even hear the entertainment ,there were a lot of people complaining to the management about the lack of space and a lot of people were unhappy, unlike the previous year they had booked out every caravan on the site and must have known that there was no way everyone was not going to get into the club on New Years Eve, in the end at 10-30 we gave up finding a seat and went back to the caravan .later that night the gas ran out.
I have complained by Email to Weststar and have sent the some pictures i took of the mould growing on the curtains in our bedroom and the vent in the shower was covered in twigs and leaves from the trees above, I have told them that they didn't give us what we paid for which was the New Years entertainment and my wife wanted a full refund.
Their first letter offered me a £25 discount ( which you get if you book before the end of January anyway ) and a carvery for all my guests ( £7 per person x4 =£28 )I told them i was not happy with this and their next letter told me in around about way that was all i was going to get.
I have told them i will never book another holiday with weststar again but is it worth me perusing this or shall i just give up.