Hi there, Well I have been to Goa for the last few years and have stayed at the Mahindra on 2 occasions.
The first time we stayed we loved it and that was what drew us back to Goa. The second year as it was our honey moon we had a 3 week holiday and stayed at the Cidade De Goa (near Panjim) and The Radisson. Good job we booked the Radisson as there was building work being carried out at the Mahindra. More time shares and a new pool.
last year (December) we went back to the Mahindra, but only as we couldn't get into the Radisson as it was full. We again split our holiday and stayed at the Cidade aswell. Now I dont know if we have been spoilt by our times at the Cidade and The Radisson but right from the start we wish we hadn't gone back to the Mahindra whatsoever.
Firstly they try to put you in a room that overlooks the grotty badminton court. (both times we stayed) They did that on both occasions maybe we were just unlucky? Secondly we rejected our room and got put higher up but still on the badminton court side. We were the only ones in that wing as they were completely redecorating all thr rooms surrounding us. We later found out that they were doing this as the President of the Mahindra Group and his entouorage were coming for a conference. When the decorators had left, then in came the waiters and the Security guards, outside our room 24/7. When I asked what was going on the staff where rude and I was lied to. talking of staff I asked them for the times of the doctors surgeries and they wouldnt tell me. What they wanted to do was call a doctor out to the hotel for me so the hotel would then charge me a fee. I did say I might as well just go to the surgery in Varca as I would still have to go to the chemist to get a perscription. They were once again rude.
That brings me to a week and a half of building work that was being carried out. that was just the tempoary hall for the seminar. Building work was also being carried out on the new casino. Sunbathing was difficult with all these workers wandering around.
The bar is small and the staff dont bother to come and ask what you want, they just stand chatting to each other. The upstairs of the hotel lobby is a complete waste of space and looks cluttered to how it used to be on our first visit.
We did complain. The hotel manager took on board our complaints and wanted us to do a presentation on Customer Service to his senior staff. We reminded the Manager that we were infact on our holiday and celebrating our 1st Wedding anniversary. We did get offered an apartment near the new pool as a good will gesture. We took that up and the room was much better, but I can whole heartedly say that we wont be going back. We advised they should take a leaf out of the Cidade De Goas book who cannot welcome you enough and do enough for you. They know how to look afeter their Guests. Also they hold many parties and conferences wiithout disruption to holiday makers. I just wish the Cidade De Goa was in Varca, because that is the best location and we love it.
The taxis at the Mahindra are cheaper than the ones at the Radisson. When we stayed at the Raddison we just walked to the Mahindra and saw our usual taxi driver. The shacks and restaurants are wonderful. The beach is beautiful. it is a shame we had such a bad time there, but as I said have we been spoilt?