This from The Sunday Times - So you are not alone in your frustration!
http://travel.timesonline.co.uk/tol/life_and_style/travel/article1682231.ece
fwh
Admin/Mods - please move to relevant section if needed
Can echo the frustration in the linked article after having spend well over 20 minutes on the phone to Virgin Holidays before I got to speak to a person last year to add an extra person to a booking.
Mark
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