Hi
Just returned today from Riu Waikiki with Portland Holidays.
Had some items stolen from my room, cigarettes, afttershave, childrens presents. All other valubales were in the safe.

There was no sign of forced entry, so I'm guessing whoever took these items had a key - a member of staff perhaps.

Has anyone else had this kind of problem at this hotel?

Spoke to Manageress who was extremly unhelpful, said as it wasn't in the safe there was nothing she could do. Pointed out that it wouldnt fit in the safe.

I also said there was no sign of forced entry, so must be someone who had a key.

She said she only had my word that these items were in fact stolen and for all she knew I could be making it up!!

I asked her to call the police as I felt that it was most likely an inside job. She refused. She said I would have to go to the police station. She wouldnt give me a map of where it was, tolfd me to get a taxi and they would take me there - turns out it was only 10 minutes away!! Still cost me 12 Euro's return. Turns out they couldnt give me a crime report. Gave me a leaflet and said they couldnt do anything till I called the number on the leaflet and got a reference number!

Did the hotel manageress not know this. Or is this the first crime that has happened at this hotel.

This completely ruined what was otherwise a great holiday.

On another note, I have Axa travel insurance through portland. The receipt for the items were in the bags that were stolen. Does anyone know if they are likely to pay out without receipts, and/or will they refuse on the grounds that the items were not in the safe (even though there was no room)

I did go to the Spanish police today and got a report and crime reference number, so will contact AXA tomorrow.

I would like to knowfrom anyone who knows anout travel insurance who can advice me on the chanves of them paying out.

And also anyone with bad experience with this hoel, especially theft.

Thanks in advance