A party of eight of us booked at the Radisson Hotel -Memphis Downtown for a special occasion holiday. We booked directly with Radisson as a result of visiting their web site:- http://www.radisson.com.
On arrival, the hotel was under extensive renovation, dirty, noisy and advertised facilities (bar, reception area, restaurant etc) were non- existent. The photos we took in the hotel bear no resemblance to the ones on the web site.
We complained to the Management at the hotel. Since arriving home I have written a strong letter of complaint to Radisson Hotels and have asked for a refund, but all I got was a letter saying "thanks for your comments". I have photographs of the shambles the hotel was in. How do you think I stand?
I can sympathise. I stayed in the Radisson in October and boy, did it need renovation. If you look at the top of this forum you will see an announcement about free advice. Ros has been used by many in HT already and she should be able to advise. You did the right thing by taking photos. Welcome to HT by the way!
about 7 years ago i was in the us with my parents. about 3 weeks before depature unijet called and said our radisson hotel was under a massive refurb and moved us to another raddison hotel. i couldnt fault it. perhaps its not radissons policy to move guests when the hotel is still opened. write another is about all i can suggest
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