We all like to have a moan and reps often feature here on HT - BUT - Just for once I thought why not sing their praises. Just got back from Torremolinos and due to an error on my part - Honest - my wife went off on the transfer coach leaving me behind at Malaga airport. When she got to the hotel - Costa Luca Lago - she had the luggage, no money and no husband. The rep Christina proved without doubt that some really do help quickly reuniting both the money and me.
I am making a point of contacting Thomson/First Choice to express my thanks - like others I can be quick to complain so I think we should also be just as quick to praise.
fwh
Anyway, back to the subject in hand- yes, it's good to hear praise for reps when they go above and beyond their duty to satisfy
I thought you were going to say they provided a replacement husband.....
I thought you were going to say they provided a replacement husband.....
Don't you go giving her ideas
fwh
How long have you been married Frank that she can forget you ???
Joking aside, I wrote to Thomson after getting home following the 3 day delay due to the ash cloud.
The young rep in my hotel was a very polite and informative young man, who kept his cool when put under extreme pressure trying to organise everything, and believe me it was chaotic not knowing if you were coming home by plane or coach, when the truth be known, the only basic information he had, was that which was filtering down from the local Thomson office.
He was a shining star amongst a normally dim sky, and as such, he deserved his employers knowing his name.
Sanji
When I got back, the first thing I did was to write to Thomson, they went above and beyond the call of duty - hence mostly I travel with Thomson now.
I would have screamed the place down had the bus pulled off and my husband was nowhere to be seen!!
I would have screamed the place down had the bus pulled off and my husband was nowhere to be seen!!
They did suggest that she got off the bus and waited for me. She declined. Said I was capable of sorting myself out. I was of course.
fwh
THIS didn't have anything to do with why you weren't with your wife waiting for the bus was it?
http://www.djmorton.demon.co.uk/scouting/songs/ohdear2.htm I think you'll have to change a few of the names LOL!
After taking off from Gatwick the stewardess came rushing to my seat to inform me that they had taken off and left her behind at the gate!
Thank heavens for that I replied
Really? replied the surprise'd trolley dolly
Yes I thought I had gone deaf I replied.
The old ones are the best. It's the way you tell 'em
In the end the drivers mate turned round and said in an Irish accent ' Donny, did you count me and you when we all got off the coach?'
Absolutely hillarious! The driver had only gone and counted himself and his driving mate when we departed the coach but then only counted the passengers back on! This was in 1989, I guess these days they'd just tick us off a list or something simple!!!
Your wife must have been so traumatised when she realised she had no money.
I think you will give Thomsons a laugh as well.
If so we were out there at the same time. We enjoyed it there so much at the Costa Lago we decided go back again, and yesterday we booked again for next year, but for Easter this time
Dawn one of the airport reps is outstanding I think. She also works in the Lago with Cristina the hotel rep Cristina is so funny as well, the way she does the meetings and everything else. A delightful young lady she is
Hope you had another good week out there as you did last year?
I haven't had a rep for years as I've booked independently with TR, Lowcost or similar, but when I had an accident in Tunisia a couple of years ago and finished up spending a few days in hospital, the hotel put me in touch with a rep from Sunshine, as I was having a nightmare getting my passport etc. back from the hospital. The man was an absolute star. He was at the hotel in about half an hour of my phone call, dealt with the hospital, organised a quicker transfer to Tunis airport at the end of the holiday than the one I'd booked and even brought a cash machine to the hotel so I could swipe my card and get hold of some much needed readies. I wrote to Sunshine singing his praises and letting them know he was a credit to the company but they didn't even acknowledge it.
@chivas69
Lucky for you she had no money!
If she had got luggage and money she may not have worried too much about finding you!
Frank I think you are lying just to bull up the reps !
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