Stayed 11/1 - 18/1/08, booked with Thomsons, flew with First Choice.
Check-in at hotel chaotic. At hotel entrance was told one check in card per room but at desk was told by the desk clerk that must be one card per person. Reception staff surly.
Hotel reception area undergoing cosmetic refurb - very strong smell of varnish which was used on floor tiles lasted duration of 7 day stay - not pleasant as this is where the bar it located. However this was masked at night by the very smoky atmosphere.
High percentage of Italian, German and Russian guests. Majority of UK guests appear to be with Saga on long stay.
Bar staff very efficient and attentive, a please and Thank you is gratefully received as some behaviour from certain nationalities is downright ignorant and rude.
Hotel is clean but some areas are in need of attention. Our rooms were 350 & 351. Located on third floor opposite the "Quiet beach". Bathroom sinks cracked, tiles in shower missing and broken, shower doors that had a mind of their own. One shower tray leaked water that ran out into the main bedroom area on each use. Bedrooms are very large. One king size bed and one double in each of our rooms (one was reserved for a single person).
Food in the restaurant was Ok. Dishes were not kept hot, which was disappointing as some dishes would have been good. Vegetarian selection poor, even many of the salad dishes contained meat or seafood. Only main meals were "labelled". Appeared to be some "recycling" of some meals from lunch to dinner. No dodgy stomachs though.
Breakfast is 7-10, Lunch 12.30 -14.30, Evening meal starts at 19.00 - 22.00, with snacks available in between. Alot of people being turned away at 19.15 as restaurant full & asked to return later in the evening. We ate at 21.30 on evening of arrival and food selection was dire - little choice left and wasnt being replenished. Service a little slow at beginning of week but gets better when they get to know you.
The beach is very clean, active areas & a quiet zone. Massive amount of sun loungers on beach. Witnessed little regard by some for the coral reefs just off shore but a surprising amount of marine life seen snorkelling only a stones throw from the beach.
Gardens are well maintained and large open areas as the hotel site is very spread out as the hotel is split into 2 "wings" - the "old" (where we were) & the "new" (where saga guests stay).
Weather was very windy for whole week, blue sky in day but chilly in evenings.
To sum it up - it was a week away for £320 each all inclusive. Please it wasnt our main holiday but to be fair a holiday is what you make of it and my observations didnt spoil our holiday.
Would I return to this hotel? Sorry but No.
Why? as I have stayed in far better hotels in Egypt (Hilton Nuweiba, Sultan Gardens, Hilton Sharks Bay, Kahramana & Coraya in Marsa Alam)