read in this mornings paper you will now be charged for checking luggage in.cost £2.50 for online bookings and £5.00 if you check in at the desk.it also says no charge for hand luggage and weight allowance increased from 10kg to 20 kg.

Right, how are we meant to get 20kg of hand luggage into the overhead lockers? And what happens if the locker comes open and your bag falls on some ones head!

As I understand it, the 20 kg weight limit applies to HOLD baggage and the limit for HAND BAGGAGE remains at 10 kg, thus you can take 30 kg all together.

I see myself paying a bit more to Easyjet and avoiding Ryanair when I have a choice of routes - no frills be damned ... EJ staff smile and at least treat you as a human being. Incidentally isn't the fact that Ryanair don't offer a safety briefing in the destination foreign language against the law?

If you require help or advice in dealing with a specific complaint involving Ryanair, this is the forum to post in.

But for all other general discussion about the airline, please check out the Ryanair Q&As topic in our Airlines & Airports forum.

Many thanks
David

The answer to Mr O'Leary at Ryanair rests with the travelling public.

Vote with your feet for a change, there are plenty of airlines as cheap and better than Ryanair.

Bigbill

Hi all, can someone clear up the situation, i have just booked the family with Ryanair and some times take the 'common sense approach' and think that air line companies will do the same, silly me. Having read some of the comments on this thread I checked the wording of my booking, see below.

The checked baggage allowance is 15kg per person (no infant allowance).
Passengers may not use the unused allowances of others.
No pooling/sharing of baggage allowances is permitted, even when
travelling together on the same reservation.
Any excess over 15kg per person will be charged at the rate
of GBP5.50/EUR8 per kilo (or local currency equivalent). For health and
safetyreasons Ryanair will not accept any individual item exceeding 32
kilos and with combined dimensions of more than 81cms height, 119cms
wide and 119cms depth.

ONLY ONE SMALL ITEM OF HAND BAGGAGE PER PERSON, WEIGHING NO MORE THAN
10KG AND WITH DIMENSIONS OF LESS THAN 55CM X 40CM X 20CM, MAY BE
CARRIED INTO THE AIRCRAFT CABIN.

This flight was booked on the 13th Feb so was wondering is the hand luggage still at 10kg is there a charge for it and will my 13, 10 and 4 yr have to pack seperate suitcases to avoid surcharges. Are we as a family better off using back packs, etc etc I know they are are no frills airline but where does it all end.
Can the members of HT not get a petition together to preach some 'common sense' which is not that common in Ryanair.

I understand I can chose not to fly with Ryanair, but sadly flying from Ireland the choices are limited enough without buoycotting this airline.

Ballymac,
after last Monday night's transmission of an undercover investigation into Ryanair's staff training and general safety/security issues, just be thankful for getting to your destination alive.

With a 25 minute turnaround Ryanair aircraft are not cleaned fully between sectors. More wrorrying, their security checks failed to find a purposely placed "fake" suspect package.

Eire, is of course an island and hence most Ryanair flights take you over water. When you board, check the lifevest IS under the seat - the staff haven't time to check this within the 25 minutes according to the t.v. report.

I would not fly with Ryanair (never have previously) having watched the program.

Mike

Unfortunatly this programme was a bit of a damp squib and to say it was so long in the making it wasnt good at all.In short it failed to deliver the killer punch.I dont think they would have needed to look that far into ryanair to find it.O Leary has yet again been let off the hook and to boot he has advertised shed loads of `free`fares today.(we all know what a ryanair free fare is!!) and only available from the UK!!

Guess what,Joe Public as usual wont give a flying fig,all they will see is the `Free` bit and jump on his planes.Until the public start to take an interest in who they fly with nothing will change

we flew ryanair last year to benidorm. the outgoing was 20kg and the return was 15kg they had set up a special desk to the right of the check in to fine people for baggage being overweight. i think it was something like a fiver a kilo. will never ever fly with these merchants again. it was probably their christmas bonus

Ryanair is not the only lo cost operator to have these rules regarding luggage. Flybe is also allowing 10Kgs hand luggage but if you have hold luggage it is £2.00 online charge or if arrive at the check-in desk it is £4.00 for 20Kgs. If you take only hand luggage there is no charge.

got back late last night the checkin were rigorously applying the one peace of hold lougage per person not exceeding 15 kg and weighing in hand baggage several had to go aside and re pack or pay up they seemed to be leniant on the bag size but this proberbly wont last

Ryanairs luggage policy seems to be designed to create the maximum stress, confusion and unnecessary upset for their customers. By insisting that passengers travelling together cannot combine their total weight allowance, all they acheive is huge inconvenience for passengers for no apparent purpose by forcing them to transfer the contents of one bag to another at the check-in counter, and the people queueing behind them at check-in also get delayed. The takeoff weight is unchanged and the fuel load is unchanged. If there is a valid reason for this apparently idiotic policy why do Ryanair not explain it? My first and last time ever with Ryanair. They are not worth the grief - by any standards. By the time you have paid their contrived fines and charges, which are continually created so that they can avoid increasing upfront fare increases due to rising fuel costs, you may as well pay to travel on a proper airline, know exactly what you are going to be paying for, and get the added advantage of being treated as a human being. Jon

Whilst I can understand your frustration on every ticket I have had it has stated a figure for luggage allowance.

The ticket is in the name of an individual and that allowance applies to them.

If you turn up at the airport having booked for yourself and a partner on your own, you cannot fly on your partners ticket because you picked up the wrong one. The allowance is the same - it is an individual allowance.

The fact you have been able to combine the allowances in the past is really something that they have allowed. The only difference now is that they do not do so any more.

We have in the past had many discussions about luggage allowances. People complain they were only a couple of kilos over and they were charged. But where does it end. There have to be rules. The fact that in the past they have not enforced them does not matter. They do now!

fwh

I booked in early March (before the charges were applied) to fly to Limoges from Liverpool with Ryanair in June. There was nothing on my booking form about these charges, nor on my confirmation. The new charges are £2.50 if paid at the time of booking, and £5 if paid at check-in. Are these charges to be applied to bookings made before the change for travel afterwards, as in my case? And if so, what will I be charged at check-in, having been given no chance to pay the lower rate at the time of booking? I can't afford to phone Ryanair because of the exorbitant phone costs. Please does anyone have the answer?

What is wrong with a letter? - Recorded Delivery! or you could email them.

fwh

hi to all... are ryanair stating that if a husband and wife travel to-gether they can not share baggage allowance,i.e. they would have to have two suitcases instead of one ....can some one please help to clarify this situation.....many thanks....johndoe...

According to the amended T&Cs allowances can no longer be combined.

fwh

tauranga, is the cost of the phone call really going to be more than the cost of paying for your baggage? Why not just call!!!!

jonsam, I think the major reason for not allowing people to combine their allowance is so the baggage handlers can actually manhandle cases of a decent weight. I'm sure I would rather lift 100 cases weighing 15 kilos, than 50 weighing 30!!!!

Friend had the same problem last week, and there is no arguing with Ryanair, no matter when you booked your ticket. I suppose as damage limitation they would rather have a few irate customers in the check in queue who have had to pay to have their luggage stowed, than a queueful of people angry at someone "getting away" with not paying.

hi.. ..fwh...thanks for info...regards...johndoe