Hi Aimi,
we went in August with our 2 children - 7 and 4. We had a wonderful time and have re-booked for next year. I have read so many mixed reviews about the place, but to be honest I can't believe they're talking about the same place we went to.
There are slip mats around the pools and our kids wore crocs/flip-flops. I only saw one person slip on the stairs and that was an adult. I'd say you should take care around the pool as you would around any pool.
We had a family suite which was huge. Our children slept on sofa beds in the lounge and we had our own separate room. The bed was massive and very comfortable.
The kids club is fabulous. Our children went to the morning session ( 2 hours) to keep out of the sun. They loved it and went almost every day. It is run by a great group of girls who obviously really love their job. They also have 2 one hour sessions in the afternooon. When we were there was a show for the children each evening from 7.45 till 9.15 and it was brilliant. The kids club also show movies each night. Twice a week at 7.45 and every other night at 9.45 so the adults can go and watch the adult entertainment.
The food is lovely. You can eat in the main restaurant. There is also a BBQ restaurant which you can book on the day. The other restaurants you do have to book in advance, but when we were there it was only 2 or 3 days in advance.
We found the staff to be very friendly and helpful. I wouldn't hesitate to recommend it to others.
I hope you have a fabulous holiday!
Estelle