Hi,
Have just received our tickets(thomas cook) for Olu Deniz in 4 weeks time and thought we only had 15kg pp + 5kg hand luggage but tickets state 20kg pp + 5kg hand luggage. My question is when we are checking in does the check in person look at the ticket to see what you are allowed, there is nothing on their p.c stating mr & mrs **** have 15kg pp ?
Surely they cannot go against what is stated on your flight ticket at the check in desk ?
Did you book with Direct Holidays? Their allowance on TCX flights is 20+5 or are you staying at a Thomas cook Select hotel? If you have 20+5 stated on your tickets, that's your allowance. Booking details are held electronically and should match your tickets.
Darren
Thomson is 20Kg
Just contacted Thomas Cook and they have advised what is on the flight ticket is what you are allowed which states 20kg ea + 5kg hand baggage(even though i thought we only had 15kg ea + 5kg hand baggage).
Booked flights only with Thomas Cook and we got a good deal, until it came to the final page. It then asked for £16 per person baggage charge for 20kgs upfront as it would cost double that at the airport. That and their credit card fee put another £100 on the flight. Don't mind so much, it would help if you are booking through a comparison site that they include that in your "final" quote, before you have got to the pay now page.
You may want to have a look through our
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