Thomas Cook API ..........ABSOLUTELY IMPOSSIBLE to do....

chami

2010-03-28 07:22:35

7 Times i have tried to complete their API,and every damn time it is blocked.
I leave for Luxor 7 April 10.....returning 21 April 10.............from Birmingham......REF ...TC.................S482982T.

I enter ALL details correctly ,and then when i continue it gets blocked. Frankly i am sick and tired of continually trying,and i would think that many people will avoid TC in future.
I have paid everything in full,and yet i get this continuous hassle.!Rediculous.!
I have no idea what to do as TC help seems very limited,twice i have sent emails ,and they cant even bother to reply.?

fwh

2010-03-28 08:32:36

Re: Thomas Cook API ..........ABSOLUTELY IMPOSSIBLE to do....

I had problems with Thomson. Turned out the number I was putting in. The booking Reference - Which it showed in bold type on my documents was not the right one. Went into the shop and they did it.

The idea of getting rid of paper documents and doing it all online is great. Can someone just tell those that set it up they need to try it themselves before they expect us to do so!

fwh

percy123

2010-03-28 19:52:46

Re: Thomas Cook API ..........ABSOLUTELY IMPOSSIBLE to do....

took my details to thomson shop,they did it there no problem.just read on another board that t.cook on line API is not working,and the person went to shop and was told they could not do it either.was told to just do it at airport.just repeating what i read.
percy123.

chami

2010-03-28 20:05:04

Re: Thomas Cook API ..........ABSOLUTELY IMPOSSIBLE to do....

Thankyou both for your replies,if i cant get it sorted tomorrow,i will try to get to a TC or Thomson shop,but it means traveling quite a few miles,and really could do without this hassle.

Jay Trip

2010-03-28 21:45:15

Re: Thomas Cook API ..........ABSOLUTELY IMPOSSIBLE to do....

I could only manage by using Mozilla Firefox :que

It doesnt seem to work on IE.

K&R

2010-03-29 06:01:43

Re: Thomas Cook API ..........ABSOLUTELY IMPOSSIBLE to do....

i have been trying for 2 weeks.......it just says my number is not recognised......

went into TC shop to ask them to do it, girl in there just told me to keep trying, she couldnt do it, as they used the same system.....

?? not sure what to do next, as on the web, it says you may be refused travel if its not done before you get to the airport.....

then on another page it says, no worries, it can be done at the airport???? :que

chami

2010-03-29 07:36:30

Re: Thomas Cook API ..........ABSOLUTELY IMPOSSIBLE to do....

K&R.........its exactly the same as whats happened to me,and i leave for Egypt in 9 days time.
I am absolutely furious with the incompetance and careless regard for customers.
I booked through 'Sunshine'holidays and i doubt i will use them again,as i,ve NEVER had so much trouble with other travel agents,and i do travel often,even 3 weeks ago i was going to Egypt,booked with 'Travel Republic' and i never had to go all through this cack. :banghead:

Laura1988

2010-03-29 08:19:15

Re: Thomas Cook API ..........ABSOLUTELY IMPOSSIBLE to do....

There is an api helpline number somewhere on te tc website. The store won't help you if you've booked your holiday online. Normally they'll only help you if you've booked in that shop.

Sunaddict

2010-03-29 11:17:24

Re: Thomas Cook API ..........ABSOLUTELY IMPOSSIBLE to do....

Hi
There is information and a phone number on this link
http://tinyurl.com/yjn6eeq

K&R

2010-03-29 13:56:08

Re: Thomas Cook API ..........ABSOLUTELY IMPOSSIBLE to do....

i booked my holiday in the shop......

i shall attempt to ask them again this weekend, and see what happens........

i will aslo have to do this again i think for a spanish holiday with first choice in july :yikes

Laura1988

2010-03-29 15:52:45

Re: Thomas Cook API ..........ABSOLUTELY IMPOSSIBLE to do....

Some Thomas cook shops don't have Internet access.
I'd try phoning the number, they'll be able to tell you why you can't do it. The tc
shop won't be able to tell you much at all apart from try and get on the website themselves. I hope you get it sorted.

CSM

2010-03-29 22:20:49

Re: Thomas Cook API ..........ABSOLUTELY IMPOSSIBLE to do....

I do have some sympathy for the tour companies here.

The government introduced the e-borders scheme and offered no financial assistance to any of the tour operators or airlines to implement a system that has to collect the data and provide it in a format acceptable to the border control.

Whilst it may seem simple to collect a few details, the expense and complexity is massive, it is costing the industry a fortune. Unfortunately this is ultimately passed on to the customer.

Bear with them, they will get it correct, eventually!

CSM

cazB

2010-03-30 12:08:51

Re: Thomas Cook API ..........ABSOLUTELY IMPOSSIBLE to do....

This may help with which countries they are asking API to be submitted for.
It seems strange that they only need Costa de Almeria and Costa Dorada for Spain!!

https://secure.paxport.net/thomascookuk/?wicket:bookmarkablePage=:se.paxport.thomascookuk.web.page.FaqPage#faq12

Chivas69

2010-03-31 06:38:27

Re: Thomas Cook API ..........ABSOLUTELY IMPOSSIBLE to do....

May I ask, what is API? Passenger info? Or is it the reserved seating thing I need to do soon?

Sunaddict

2010-03-31 09:42:42

Re: Thomas Cook API ..........ABSOLUTELY IMPOSSIBLE to do....

API is Advance Passenger Information. It is basically your personal details off your passport. Some airlines collect this at check in, others ask you to submit it in advance.

Sanji

2010-03-31 16:28:01

Re: Thomas Cook API ..........ABSOLUTELY IMPOSSIBLE to do....

I think the reason why you cannot enter API into the TC system is because the flight to Luxor from Birmingham is coded as a Thomson plane (Flight TOM 276) and it says on the TC customer help page....

Please note API details is being collected for Thomas Cook Airlines and Monarch Airlines only - if you are travelling with any other carrier booked through Thomas Cook these details will be collected at check-in.

So, the way I understand it, you are travelling by another carrier (Thomson) and your API will be collected at Birmngham Aiport at check-in.

Wed, 07 Apr 10 09:00 Depart Birmingham (BHX)
Flight TOM 276 15:15 Arrive Luxor (LXR)
Operated for Thomas Cook

Wed, 21 Apr 10 16:30 Depart Luxor (LXR)
Flight TOM 277 21:30 Arrive Birmingham (BHX)
Operated for Thomas Cook

http://www1.flythomascook.com/flytc/productSearch.vm?searchType=R&departureCode=BHX&departureDay=07&departureYearMonth=2010-04&departureDateMinus=7&departureDatePlus=7&noAdults=2&noChildren=0&destinationCode=LXR&returnDay=21&returnYearMonth=2010-04&noInfants=0&mode=&refid=

http://thomascooknew.custhelp.com/cgi-bin/thomascooknew.cfg/php/enduser/std_adp.php?p_faqid=316&p_created=1181128406&p_sid=ab1CzzPj&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NCw0JnBfcHJvZHM9MCZwX2NhdHM9JnBfcHY9JnBfY3Y9JnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9YXBp

Sanji

Laura1988

2010-03-31 20:34:10

Re: Thomas Cook API ..........ABSOLUTELY IMPOSSIBLE to do....

If its a thomson flight then that'll deff be why its not working. TC api is just for tc packages with TC flights.

Sanji

2010-04-02 14:52:30

Re: Thomas Cook API ..........ABSOLUTELY IMPOSSIBLE to do....

TC api is just for tc packages with TC flights

Not according to the quote in my previous post, the system will accept Monarch flights too.

But, really it begs the question, why didn't anybody else in the industry think about checking the flight code.?

I think it's called "thinking on your feet".

Sanji

Chivas69

2010-04-03 09:58:55

Re: Thomas Cook API ..........ABSOLUTELY IMPOSSIBLE to do....

ok
Now I have a TC holiday booked and it states TC plane but this is the first I've heard of API? I've read my invoice thingy and can't see anywhere asking for this to be done. Is it ALL TC flights that you have to do the API? if so they didn't make that clear to me!

K&R

2010-04-03 10:21:24

Re: Thomas Cook API ..........ABSOLUTELY IMPOSSIBLE to do....

erm.........not sure sorry, this is the first time we have gone with TC.....

i called at the shop where we booked, lady said they are aware of problems online, and not to worry, it will all be done at check in.......so fingers crossed......

Holiday Complaints

Post a Reply

Holiday Complaints

Post a Reply

Get the best deals!

from our cruise, ski and holiday partners