Holiday Complaints

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Unfortunately the Ts and Cs will state somewhere that they are entitled to cancel your holiday whenever they wish and offer you a full refund with a little compensation (nowhere near as much compensation as you would have to pay when you cancel - but that is a different story).

Similar, planes to change for operational reasons and once again providing they refund you, nothing you can do about.

It is frustrating and I would feel the same as you would if it ever happened to me.

Mark :)
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Disappointing but I guess a reaction to a fall in demand for holidays to Mexico following the recent Swine Flu outbreak.
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1000cc-vtwin wrote:
I realise bookings may be down but no warning and a new date which affects insurance and parking is pretty awful customer service .


You have had warning!! ;)

Parking compnaies will swap this very easily, as would insurance companies.

It really cannot be a surprise that CUN flights are disrupted at present...can it?
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not sure if there are seats still left but ask your agent if they can rebook you on the thomson flight from birmigham, was the only flight i found for my client on the same day when TCX cancelled the flights the other day.
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