Holiday Complaints

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Hi Sue,
Hope you have a good trip. I agree wholeheartedly with you re accepting what is on offer with no complaints. Seems to me us Brits will be given and accept very poor services. Regarding the refund its not really the money that matters mosts its the point that I feel I am being robbed by a very large company who dont know how to treat their customers plus the fact that their employees are not given the same advice to hand to customers. one says one thing, someone else says something else. Our last 2 holidays have been to Turkey and I have to say the standards are very very high in their 5 star hotels and I have heard that Turkish Airlines are very good, I am thinking of maybe trying to book with them next time.
Have a great time
Rosie
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