We have to pay the balance for our Ayia Napa holiday today - easier said than done! Our particular reference number means we cannot pay online and so have to do it by phone (there's nothing on the booking confirmation to tell us this). OK, but the call centre closes at 8pm - customer service is obviously not high on their list of priorities and Thomson are virtually impossible to email. What if we try to pay the balance a day late? We don't get in from work til late so the call center has closed by the time we get in. It's so frustrating!
Thomson Holidays - grrrr
8 Posts
We have to pay the balance for our Ayia Napa holiday today - easier said than done! Our particular reference number means we cannot pay online and so have to do it by phone (there's nothing on the booking confirmation to tell us this). OK, but the call centre closes at 8pm - customer service is obviously not high on their list of priorities and Thomson are virtually impossible to email. What if we try to pay the balance a day late? We don't get in from work til late so the call center has closed by the time we get in. It's so frustrating!
surely you can find 5 minutes to call them tomorrow daytime or you could have paid it last saturday when you were off
Yes I can ring tomorrow but we're worried that it's a day late and they'll cancel our holiday - not sure how strict they are. I only got my new debit card today after having my purse stolen last week so paying at the weekend was impossible.
well it was a bit risky if you only got your debit card today after your purse loss
you should have contacted them a bit sooner and let them know out of courtesy
you should have contacted them a bit sooner and let them know out of courtesy
i rang them tonight at 630pm and got straight through
Blimey I hope flosswoss wasn't expecting sympathy, what a miserable bunch you lot are.
I can only pay for my holiday at the last minute just like flosswoss, as I have to put away a lot of my salary each month to pay for it and I only just have enough money by the time the deadline is here. We can't all pay when we want to, but when we are able to!!
I can only pay for my holiday at the last minute just like flosswoss, as I have to put away a lot of my salary each month to pay for it and I only just have enough money by the time the deadline is here. We can't all pay when we want to, but when we are able to!!
flosswoss you should be fine we have paid late before due to not getting paid until the end of the month. The date the travel agents give is just a guide line then they send a reminder! Hope you got sorted!
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