We have just had the holiday from Hell in St Lucia with Virgin. I complained in the resort and filled in a complaints form but i now intend to take it as high up as I can.

I would appreciate any contact details - I have the generic address for complaints but I really want a name of someone high up in the complaints division ie: the MD or the Head of Customer Service. I wish I could get Richard Branson's email address as I am sure the photos I have taken of the resort would make him rethink his "everyone gets first class treatment" marketing campaign - ours was third world treatment!!!!

I am sooo unhappy about it, the holiday cost us thousands of pounds and was not up to the standard we expected for that price, our expectations were not unrealistic and this is a genuine complaint. I intend to take this as far as I can as a matter of principle and don't care how long it takes me or how much work is involved.

Any contact details or advice would be very much appreciated -please PM me if you don't want to post names or email addresses etc on the forum.

Thanks