cant cope any more first our flights are changed, then they say our all inc will run out at 2pm when home flight is not til 12.20 am, then cant use lounge passes included in my wedding package because iberia fly different termional , for those problems i am still awaiting a reply from my complaint.
so because of this i mailed my wedding coordinated at the paradisus varadero and double check that virgin and her list of included package things match and she said that the 24 photos and album(as advertised in virgin weddings brochure and my confirmation ) is a mistske and she has let virgin know.
aghhhh
the only reason we chose that package is because it was a good deal for inc items as we on a budget i been so looking foreward to my wedding but now sigh......
any advice out there or anyone had a virgin wedding before?
trust me to find out at 6.30pm uk time when weddings dept and my travel agent are shut.
edit to remove phone style text, please use normal text on forums thanks Briar
i would say that if Virgin have advertised this then you should get it, or get them to pay for it. It's not your fault if the product you buy has been misrepresented! I bet you're well p**d, weddings are stressful enough without all this.
yeah i am so stressed its untrue, thought a destinaion wedding would be chilled but coz all yhe changes its been a niemare
tc
nicki
I'm sure once your there you'll have a fantastic time. The resort looks beautiful!
got reply to complaint today from virgin , was patronising and no offer of comprimise or help or compensation grrrr
so sorry to hear you are having problems with your wedding package, i myself got married last year in Mauritius but i went with tradewinds and it was excellent. Some things that your tour operator and brochure state may be different to what the hotel can offer you but they usually have something as good in place! Have a lovely day, enjoy it because it goes so quickly!!!
well just had an email from my hotel, they are not guna charge us for all inc ext=ras any more and will let me keep my room till we leave. virgin confirmed my photos are included now so i only gota endure the journy and the crappy airline longe ( as i can use virgin clubhouse)
happy as i am though i do feel that it was not the hotels responsabiltie and that virgin was and is at fault .
oh well can relax a little now
xxx
i am sorry this has happened. with regards to the flights i know you were previously flying with air jamaica, they unfortunatly pulled out of flying to cuba from england, so therefore virgin managed to find the only other flights available, thank yourself lucky that they were able to do this otherwise you wouldn;t be going at all.
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