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6 years 5 months ago
We were so disappointed when we were taken to our room which turned out to be 48 stairs up to the room with no lift facility's and as my mother is 78 years of age and was suffering a bad back as a result off the long flight and early departure the room itself was a small room with one bed and one cot bed witch was even to small for my mother whom is small anyway the one night we spent in that room we noticed the shower would not work right and the boiler had a constant drip that went on all night the TVs did not work you could not walk out to the balcony as the the ceiling was slopped so to access you had to crouch down in order to go on to which was of no use as faced the main road. There was no room to sit there and there was no privacy what so ever in the room and in my opinion was more for young fit teenagers than an 78 year old and two 50 plus arranged to meet rep next day as was told there were no other rooms available whatsoever. The rep tried to find new accommodation but said there was no new rooms which would be any more suitable. So on his and the managers advice we were offered a private accommodation which had to be payed for in advance and that came to €408.00
I would like to know how to and from whom I go about getting this money back as we had still payed for the original room we were given which had cost £357.44 and only stayed in one night and I had to hand the keys for the first room back before I was given the new keys too the new apartments
I would like to know how to and from whom I go about getting this money back as we had still payed for the original room we were given which had cost £357.44 and only stayed in one night and I had to hand the keys for the first room back before I was given the new keys too the new apartments
Travel operator: Love holidays
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