I really enjoyed staying at the Iberostar. The staff were friendly and efficient, the rooms clean and fantastic, the beds comfortable, the food brilliant with more choice than you could wish for.

The bar was good outside and nice snack lunch meals. There is an indoor pool for any cloudy days which was good. There was a Lord of the Dance type entertainment which was very good. There is also a internet room outside the main reception at the back.

Proximity is brilliant to the seafront and the main shopping area.

I would go back and had nothing bad happen whatsoever. Stuart

We stayed at the Iberostar from September 24th for 2 weeks.

The room was large, well furnished, very clean & comfortable. Linen changed twice a week.

Bathroom again, was of a very good size, clean everything in good working order. towel changed daily if required.

All staff really friendly & helpful at all times, nothing was too much, they seem to work very long hours but still remain cheerful.

The cleaners are always at work ensuring that
everything is kept spotlessly clean.

The food both morning & evening was always excellent, well cooked with pleanty of choice, the restaurant was pleasent & clean, again the staff could not have been more helpful.

Entertainment in the evening was again provided by the staff, they worked very hard providing us with good shows.

Would we visit this hotel again? MOST DEFINATELY !!!

My friend and I stayed at the Sunny Beach Resort. We arrived at 3.30am and asked reception if there was any chance of a cup of tea.

We were told yes - at breakfast. The room was large and looked out onto the pool which we thought was great. We soon learned that the shower leaked quite badly which we reported to the staff who were not that interested.

After complaining four times and demanding to see the manager [who would not agree to see us], we were moved to another room - whose shower leaked but not as bad. If you are a vegetarian I would say don't bother staying at this hotel.

I complained about the lack of choice for vegetarians and the restaurant manager told me there were plenty of vegetables to eat! She couldn't seem to grasp that we don't just eat vegetables. The chef would make me an omlette for breakfast she told me, but it was in the same pan he had fried a bacon omlette for a guest - once again they couldn't understand why I wouldn't eat out of the same pan. The staff were not very friendly and there was a feeling that they were not allowed to chat with each other or their guests.

The cleaning staff and waiters/waitresses worked very hard. We only lasted two days of our holiday and booked the first flight home. I was very disappointed with this holiday and would not return for a big clock.

My friend who was on holiday with me always stays at Iberostar hotels and she felt bad that she had recommended it to me. She was as glad as me when we managed to get a flight home.

Had a fantastic time. Couldn't fault anything. The food was excellent and always plenty of it.

The cleaners never seemed to stop working, I have never been to such a clean country! The location is spot on. Less than 5 minutes walk from the beach/sea.

You are never further than about a 2 minute walk to a bar, restaurant or shop whichever direction you chose to walk when you leave the hotel.

The staff couldn't do enough for you. Nothing was too much trouble. The Animation Team were brilliant. They are actually employed by Iberostar and they work long hours but always have a smile on their faces. They were always happy to chat to you although their english is somewhat limited but bearing in mind that they also have to be able to comunicate with the german tourists as well as the english I thought they did a great job.

This hotel is so close to all the amenities but as it is not on the same side of the road as the beach, it wasn't as noisy as other hotels.

I never had a problem with the sunbeds but I am an early riser and was down by the pool by half seven most days. The water in the outside pools (2 adult ones & 4 smaller childrens ones) seemed to get colder as the day went on which seemed strange as they had the sun blazing down on them all day. The indoor pool was lovely and I enjoyed an early morning swim most days and often had the whole pool to myself!

The only downside I can think of was that the service from the outside bar was soooooooo slow! Fortunately, after the first couple of days we bought our drinks from the supermarkets and drank them, they were also far cheaper which was a bonus! I did think that we might be told we couldn't do that but no one ever said anything to us the whole time we were there. Mind you we didn't bring in any alcohol, mainly soft drinks which were the same as what were sold in the bar anyway so I guess they couldn't tell the difference.

We didn't buy anything from the mini-bar in our rooms but we did squeeze our own water etc in there and our maid didn't seem bothered, tho there was a leaflet in all the rooms saying don't use the mini bar for your own drinks. The mini-bar was locked the day before we left and our stuff was left on the table for us.

We did have a couple of days where there was a general problem with the water, i.e there wasn't any! This was a bit of a pain when you came up from the pool at 6pm and wanted a shower before dinner but it was sorted out quickly and didn't cause us any real problems.

If I go to Sunny Beach again, I would definately stay at this hotel. It seemed to be the best hotel by far out of all the ones we saw while we were there.

Fabulous hotel. Excellent location. Very clean resort.
Would definately stay in this hotel again.Very friendly staff.

Have to be up by 8.30 to get a decent sunbed. 6 fantastic outside pools and 1 indoor. Excellent gym. The only thing is there is not a decent bar in the hotel but many close by. Hotel food good although very cheap to eat out. Best place is just round the corner called Billys Bistro excellent beef steak for 16levs (

Clean, plenty of food, great variety both for meat eaters and vegitarians, although the chicken is only lightly cooked.

Staff contantly cleaning. Outside bar service was slow. Some sunbeds were towel booked but the bookers didn't arrive for hours to use them.

Good lifts. Large bedrooms. Only 3 English tv stations.
Entertainment staff worked hard.

Believe it or not we did actually enjoy our stay here at this hotel even though we would never return.

The hotel was clean with the pool cleaned every day fresh linen,towels ect, however on our 2nd night the electricity died in our room so had to change to another room which wasn't a problem as we were aware it was a new hotel so we expected few teething problems.

Our new room was fine until you wanted a shower or a bath the water flooded from a loose pipe underneath the bath so of course the room smelt of stale water.

When we told the reception staff, with shrugged shoulders we were told that this was a common fault would we like extra towels so we could mop it up.

The food wasn't bad at all plenty of choice fresh pasta, fish, pizza, the dining room was very very busy obviously as the hotel is huge get in early doors to eat in peace and avoid the que.

The hotel staff especially in the dining area were unbeleivably rude all very unhelpful.

The entertainment was based around fun club for kids but at 11.30 the bar closed. Our stay here was really nice and did have a great hol but we stayed at a 3 star half board last year that was also a brand new hotel but the customer service was friendlier and you didnt have to set your alarm to get a sunbed at 7.30 (not joking)come ten o clock there was no sun loungers left.

Brand new hotel 4* very nice looking clean and fresh although some of the building work is a bit shoddy, looked to me like they had rushed and cut corners to get finnished in time for the season.

Almost all of the guests we spoke to while there had reported leaking baths and sinks as we did but nothing was ever done about it, the reception staff were mostly not interested in listening to complaints.the pools in the hotel often did not look very clean especially the childrens ones.

The hotel location was very good, not stuck in a busy part of the resort yet central and near to the beach.

The hotel animation team realy did try their hearts out to entertain everyone and were genuinely nice people the kids all seemed to love them.

Oh and don,t forget the views, advertised as sea view or pool view well at the back of the hotel where our room was, looked on to a green painted hotel with a stagnant swimming pool which I suppose would be a sea view if you demolished three or four other hotels which are in the way.

The pool view rooms at the front of the hotel also had a nice view of the building site facing them but by next year it will be another 600 plus room hotel.

We will defenitely not be back at this hotel to stay although it definately wasnt one of the worst that we saw.

Hi, the Hyde family - Yorks England 2adults 1 child 1 infant. Just arrived back from 7 nights in Iberostar resort Sunny Beach.

Had a real good time in this complex and would strongly recommend it, especially for the kids.

Hotel cleanliness and food were spot on something for everyone at dinning time. Very nice selection of all courses, but especially for a little large bloke like me who likes his little calorie bursting cakes at dinner time. Cut short on the first 3 courses leave a little roooooom and scoff loads of little cakes nice!!! (Fantastic).

Hotel location spot on, just far enough away from the busy, (what I call the square) where the disco pubs etc are situated, and only 2-3 mins walk on to the beach front.

Right there

This hotel was fantastic. It is well worthy of its 4* grading.

It was exceptionally clean, I think one of the cleaners spent her whole day cleaning the mirrors in the lifts and the front doors.

It's location was excellent - near enough to the beach, bars, shops etc but quiet enough in the evenings.

The food was excellent with plenty of choice. Omelette's cooked to order in the morning and the same with the pasta at night and always cooked with a smile! The only problem in the restaurant was sometimes when you ordered drinks they did not arrive until you had finished your main course. I think this will be resolved as the staff become more experienced.

The rooms were very large and cleaned thoroughly every day.

The pool area was lovely but we did find that during our second week the majority of the sunbeds had gone by 8am. You can hire pool towels for 30 lev deposit which you get back at the end of your stay. Your towels can then be changed daily. The only thing you have to watch is that nobody takes your yellow towel by mistake. If they do then you can wave goodbye to your deposit!

The entertainment team were brilliant and got us involved with the daytime activities that were going on. They were great with the kids - ours ranged from 6 - 16yrs. They really worked hard and wanted to please you and seemed genuinely nice people. As the season progresses I think they will get even better. We didn't watch the shows at night as we usually went out but they practised then every afternoon between the organised activities.

The pool bar is the only down side to this hotel, but again I think once they become more experienced this will improve. They are very slow at taking your orders and so you could be waiting ages before anyone came over. The best advice would be to order a double round. At least then you have one in hand!.

If you go to this hotel then you will have a wonderful time. There were 19 of us and we all loved it!