24 Reviews
Traveller Rating
-
Excellent1
-
Very Good8
-
Good4
-
Average6
-
Poor5
Review Overview
-
Cleanliness
-
Entertainment
-
Food
-
Service
-
Location
Travel operator: balkan
Above all a fantastic holiday and I wouldnt hesitate to book there again.
Travel operator: Balkan
We stayed on half board basis thinking if we overspent our holiday budget early we would at least know there was going to be food available if money got short.
Reading through the previous reports on this hotel I noticed that a lot of them are from a few years back. Although some of the bad reports are still valid we did find the hotel quite clean.
Alas the bad reports on the food proved to be true.
At first we though that staying in a country that was differed from our own with different foods on offer, we should not expect it to match european standards.
However looking at some of the fantastic restaurants available we soon realised that the food in the hotel was sub-standard.
We knew in advace that we had to pay a nominal charge for the use of the sunbeds and the waterpark slides but did not realise that anyone could use the hotels pool facilities, which some of the local children took full advantage of.
The waterslides were not managed properly which resulted in my son being jumped on by someone who thought it funny to climb up the waterslide as he was decending.
We saw no sign of any prostitutes and the casino was closed which we think is a sign that Bulgaria is trying to clean up its act to enable them to fully join the EU.
Hotel staff were frendly especially the pool attendant
the only exception was the restaurants assistant manager who had a face like she had been sucking lemons all night.
The food was poor we noticed some unusal things on the breakfast menu (fish fingers/chicken nuggets/ chichen portions etc) which as time progressed we realised were left overs from the previous evening meal. If you stuck to what you recognised (eggs, toast, cereal, rolls coffee) then breakfast was fine.
The evening meal however was a different kettle of fish. Buffet style, a choice of 6 dishes that reduced as the evening meal time progressed (if you arrive half way through you only had a choice of 4)
Most of the food was very basic (omlette, chicken drumstick, bits of meat on skewers) but looking at how much you paid for the meal as a suppliment you would be much better off buying your meal at one on the fantastic Itallian/ Chinese / Indian restaurants within easy walking distance.
We went mid June and the pool was clean and the Hotel staff were mostly frendly but then again it was not that busy. Before we left the standards were slipping as the amount of guests increased and the pool started to become cloudy.
There was no entertainment in the hotel which was a bit of a shame for the kids but the lovely rep stated that 6 days a week entertainment was available at the globus hotel which was only 3 mins walk away.
We would visit this hotel again as we believe that the standards have improved since some of the derogitory reports were written 2-3 years ago. But it would have to be early in the season and only bed and breakfast.
One last note if this is being read by any of the Kuban staff. Buy another CD as two weeks of listening to brother louie at every meal nearly drove us all bonkers !!!!!
Travel operator: Balken Holidays
Didn't have to deal much with hotel staff and everything seemed in order and having read some other views I was just a wee bit apprehensive about going.
Anyhow we arrived at kuban having paid extra for a sea view and never got it (well not much ). Rooms were spotless and cleaners were very good at their jobs.
The location was great however being propositioned by a lady of the night wasnt very nice the buffet bar at breakfast wasn't up to scratch had to get there early to catch the first serving.
Not a great choice to choose from so slice of toast was order of the day or go outside to the many places however I gave a huge thanks to the bar staff who made us so welcome and especially to Milen and Torodo nothing was too much trouble for them they were genuinely very friendly.
Paying for sun loungers was still a sore point as just like everyone else in the hotel we have paid to stay there and thought that the facilities would be there for us, the slides were mostly used by the kids so I thought why not join in and it was great.
So my over all view is as follows don't fly with Balkan and if you have any complaints try find English speaking staff.
Travel operator: balkan
We absolutely loved our time there, we are going back in August 08 and we cant wait.
The hotel was lovely and the staff were great,we all loved the slides(although I wouldnt go down the big one ha coward).
The Bulgarian people are the friendliest Ive met,they cant do enough for you. We met lots of people there all types and they all thought the same.
It didnt matter about the food in the hotel as the resturants outside were very nice. The Chinese resturants were great.
All in all we loved it and cant wait to go back.
Travel operator: balkan
I do agree about the food I only got up one morning for breakfast it wasn,t worth getting up for it looked rotten, I also agree that we shouldn,t be charged for the sunbeds if we are guests there.
The flight was a bit hazardous as I thought the plane was going to fall apart but all in all we had a great fortnight there and would go back.
Travel operator: balkan
Rooms very nice, new bathroom suites and great views room balcony. Rooms cleaned every day, and clean towels every day. Bedding changed three times in two weeks.
Breakfast was buffet style, alot to choose from.
The hotel location is good, in the middle of everything, beach about 5 mins walk away but the hotel pool is good but you do have to pay for sun loungers which are 5lvs each!
Staff ok but not really that friendly, didn't smile much!
There is no entertainment at this hotel but seen as you are close to everything, it didn't really matter.
All in all a great holiday and would definitely go back.
Travel operator: Balkan Holidays
I booked last minute with Balkan holidays which wasn
Travel operator: Balkan hell holidays
Travel operator: balkan
Well I & my wife & our close friends & our kids were looking forward to our first Bulgarian break!
We have never booked with Balkan holidays before or heard much about them so we seen the Kuban the kids thought it would be great so we went ahead and booked! Worst mistake we have ever made!
The hotel seemed OK on arrival wasn
Travel operator: Balkan
Ask a Question
Got a question? Ask our community of over 1.5 million users.