27 Reviews
Traveller Rating
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Excellent0
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Very Good10
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Good13
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Average4
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
17 years 4 months ago
this hotel was great food was good-chicken,pork lamb,stew,soup,chips there was food for everyone.
there was childrens food nuggets pizza sausages
staff was friendly hotel very clean.
the cleaners are always on the go staff are very good with kids playing games.swimming pool is great lots of sun beds around pool area.us or our family found no problems with this hotel or staff we loved it that much we have been to travel agents already and booked again to go next year.
the only thing we were sorry about was that we didnt book for two weeks we only booked for one next time we are going for two weeks.there were 7 adult and 5 children last time from the age of 3 upto the age of 77 next time we are taking more of our family...
ps.. this report must tell you somthing if were going again
there was childrens food nuggets pizza sausages
staff was friendly hotel very clean.
the cleaners are always on the go staff are very good with kids playing games.swimming pool is great lots of sun beds around pool area.us or our family found no problems with this hotel or staff we loved it that much we have been to travel agents already and booked again to go next year.
the only thing we were sorry about was that we didnt book for two weeks we only booked for one next time we are going for two weeks.there were 7 adult and 5 children last time from the age of 3 upto the age of 77 next time we are taking more of our family...
ps.. this report must tell you somthing if were going again
Travel operator: balkan
Recommended
17 years 4 months ago
as soon as me and my disabled mother stepped of the coach hotel staff were there to collect our suitcases we were booked in and led to our rooms within a matter of 15mins they gave us a plastic bag with sandwiches a apple and a drink of bottled water one day i left my mum at the hotel while i went shopping the hotel staff looked after my mum they brought her food and drinks and kept asking if she was ok the food was very good they had full cooked chickens legs of lamb pork chips roast potatoes mash and boiled eggs and boiled potatoes all day long near the pool they served cheese toasties pizza and had a barbaque the hotel staff played with the children both day and night when going to the free bar there was never a big queue we got served straight away the staff never stopped cleaning ect i have booked to go back to the same hotel again for next year but this time i have booked for 2 weeks!
Travel operator: balkan
Recommended
17 years 4 months ago
this hotel is clean upon our arrival was given a welcome bag with sandwitchs, apple,bottled water.staff very friendly , and do work long hours and always busy very helpful if you needed anything . cleaners never stop cleaning .hotel is in middle of a very busy resort , i would say about 200 meters to the beach, past all the shops ,and in the evening very busy have to keep an eye on children as could get lost easily in the crowds. the hotel food in our opinion was not all that great the same thing was repeated over and over again, veal pork and on a few nights did have chicken which was ok, but that did not bother us as we have been to bulgaria before and expected this, you have to try diffrent things in a diffrent country, but my children and our selves miss the food we have at home so had to go to macdonalds and k.f.c. also had some nights out at a steak house whitch was really nice, and didn't cost much either.the hotel wasn't much more to book than a b&b and was worth it for us to book even if we didn't eat there as kids could go get icecream and drinks allday also adults could have drinks from 11 to 11, overall was a nice holiday ,nice pool ,had a good time proberly go back again, but there are so many other diffrent places to visit, been there done that got the t shirt, but my family are going back next year as they ate the food and enjoyed the hotel .
Travel operator: balkan
Recommended
17 years 5 months ago
on arrival the hotel seemed fine but at a closer inspection it needed a good overhaul,for instance new seats and sunloungers as some were broke and my son badly hurt his leg on a lounger and needed medical attention.the food was nice but repetative and often cold but we ate out most times.the entertainment wasnt very good especially for kids.the location was excellent and hotel wasnt too noisy on a night time.the hotel was very clean the cleaners never stopped and they were pleasant,the reception staff were charming and helpfull and the lady doing portraits by the pool was a gem,she done me 2 excellent portraits.i would defintley go back to sunny beach but consider a diffrent hotel
Travel operator: balkan
Recommended
17 years 6 months ago
Felt aggrieved when we arrived at 3 am Bulgarian time to be told that our room was not ready. The hotel had provided food and hot or cold drinks whilst we waited.
Reading other reports I am dismayed and surprised about the attitude of staff - we found them excellent and especially when they realised that we took the effort to say please and thank you in their language. We,British, can be very arrogant and think that everyone should speak our language whilst we cannot understand a word of theirs.
Yes, the toasting machines were not up to what we are used to but you could always put your toast in and come back for it later.
Meals overall, for what we paid, were okay although I have to admit that the evening meal often left a lot to be desired but our second weeks meals did improve. But it was so cheap to eat out if you found nothing on the menu that appealed to you.
I agree 100% with the review that mentioned the German youngsters. It was evidently a 18-30 holiday for them but we have to look at our own Tour Operators who did not inform us of this.
Reading other reports I am dismayed and surprised about the attitude of staff - we found them excellent and especially when they realised that we took the effort to say please and thank you in their language. We,British, can be very arrogant and think that everyone should speak our language whilst we cannot understand a word of theirs.
Yes, the toasting machines were not up to what we are used to but you could always put your toast in and come back for it later.
Meals overall, for what we paid, were okay although I have to admit that the evening meal often left a lot to be desired but our second weeks meals did improve. But it was so cheap to eat out if you found nothing on the menu that appealed to you.
I agree 100% with the review that mentioned the German youngsters. It was evidently a 18-30 holiday for them but we have to look at our own Tour Operators who did not inform us of this.
Travel operator: Hayes Travel
Recommended
17 years 6 months ago
We spent two weeks at this hotel in May/June. Our family room was very spacious and had a large balcony over reception. It was very quiet in this location but we would not have been happy if our room was facing the poolside as it was very noisy there.
The food was OK. Yes, you did have to wait ages for the toaster on a morning but you can always get the rest of your food while you are waiting.
At the grill, you could get fried eggs and pancakes which were nice. They seem to under cook the meat over there so I was unable to eat any meat at all. There was plenty of choice though and you could get pasta and pizza all afternoon at the BBQ.
Sadly, the thing that annoyed us most was the unjustified complaints from fellow Brits. If you want English food, why go to Bulgaria? Stay in England!
The young Germans didn't really bother us at all except when they pushed into the queue at the bar.
The staff were OK. Very polite on the bar if you were polite to them.
There was very little entertainment on a night but there was kids and adults games by the pool on an afternoon which kept our kids amused.
The pool was freezing so not recommended if you don't want to come out with blue lips!
Overall, we had a very enjoyable experience at this hotel but maybe it's not the best place to stay if you have children.
The food was OK. Yes, you did have to wait ages for the toaster on a morning but you can always get the rest of your food while you are waiting.
At the grill, you could get fried eggs and pancakes which were nice. They seem to under cook the meat over there so I was unable to eat any meat at all. There was plenty of choice though and you could get pasta and pizza all afternoon at the BBQ.
Sadly, the thing that annoyed us most was the unjustified complaints from fellow Brits. If you want English food, why go to Bulgaria? Stay in England!
The young Germans didn't really bother us at all except when they pushed into the queue at the bar.
The staff were OK. Very polite on the bar if you were polite to them.
There was very little entertainment on a night but there was kids and adults games by the pool on an afternoon which kept our kids amused.
The pool was freezing so not recommended if you don't want to come out with blue lips!
Overall, we had a very enjoyable experience at this hotel but maybe it's not the best place to stay if you have children.
Travel operator: Balkan Holidays
17 years 6 months ago
I was concerned before going on our holiday after reading previous reports posted on here. Having just retuned, I had nothing to worry about.
The hotel and room was clean. The cleaners never seemed to stop working. They were out from 8am till 10pm some nights.
The staff could look a bit miserable, but if you had to work those hours, I don't think you would be jumping for joy. A few of them were ok if you took the time to be polite and say hello to them.
I was expecting the worst when it came to the food, but I was pleasantly suprised. There was always something you would like, plenty of meat, salad and of course chips. Some of the stews were a bit strange, but you have to remember you are not in England so you won't get English food!
The German kids, I was told, were going to university, and they had a week away arranged by their respective colleges. They were sometimes boysterous but by no means offensive. They never got up before dinner so getting a sunbed by the pool wasn't a problem.
The hotel and room was clean. The cleaners never seemed to stop working. They were out from 8am till 10pm some nights.
The staff could look a bit miserable, but if you had to work those hours, I don't think you would be jumping for joy. A few of them were ok if you took the time to be polite and say hello to them.
I was expecting the worst when it came to the food, but I was pleasantly suprised. There was always something you would like, plenty of meat, salad and of course chips. Some of the stews were a bit strange, but you have to remember you are not in England so you won't get English food!
The German kids, I was told, were going to university, and they had a week away arranged by their respective colleges. They were sometimes boysterous but by no means offensive. They never got up before dinner so getting a sunbed by the pool wasn't a problem.
Travel operator: Balkan
17 years 6 months ago
the hotel was very clean .breakfast was the best meal thier was always a lot of meat on .not much on for kids. location was great. hotel staff were ok. the enterainment was fine in the but a night it was only 3 times a week there was no kids club as such.but over all had a great holiday and it was good value for money.
Travel operator: bulkan
Recommended
17 years 7 months ago
Sun Palace superior that
Travel operator: your holidays
17 years 7 months ago
What can we say about the Sun Palace - well it was certainly clean. The cleaners never stop and the bedrooms were spacious and cleaned daily.
Even though you are all inclusive take enough money to eat out every day unless you are going on a serious diet or plan to eat cold chips for tea and soggy scrambled egg and beans for breakfast, not forgetting the 10 min wait to toast some bread along with all the other people waiting each morning.
As for drinks there are three bars, one that only serves paying guest, a pool bar which only serves beer and local spirits (forget that one if you want a soft drink and is only open till 6pm) and then there is the main bar which is very limited and you have to join a rather large queue in the evening that has a serious lack of glasses. My advice is if you get a glass hold on to it otherwise you will have to have a very flimsy plastic cup.
We were quite lucky with regard to our room, it was quite out of the way but a lot of people had problems with disturbances throughout the night and early morning with the 150 german 18-30's that arrived on a weekly basis.
If you are a family and thinking of going to Sun Palace - think again. I don't think you can mix families and 18-30's in the same hotel. How do you explain to a seven year old what they are doing when they are in a group smoking a bong by the pool in the middle of the afternoon or falling over drunk in the evening.
Final note - this was the worst holiday of our life and had to suffer it for 2 weeks. If we could have got a flight home after day 1 we would have.
Even though you are all inclusive take enough money to eat out every day unless you are going on a serious diet or plan to eat cold chips for tea and soggy scrambled egg and beans for breakfast, not forgetting the 10 min wait to toast some bread along with all the other people waiting each morning.
As for drinks there are three bars, one that only serves paying guest, a pool bar which only serves beer and local spirits (forget that one if you want a soft drink and is only open till 6pm) and then there is the main bar which is very limited and you have to join a rather large queue in the evening that has a serious lack of glasses. My advice is if you get a glass hold on to it otherwise you will have to have a very flimsy plastic cup.
We were quite lucky with regard to our room, it was quite out of the way but a lot of people had problems with disturbances throughout the night and early morning with the 150 german 18-30's that arrived on a weekly basis.
If you are a family and thinking of going to Sun Palace - think again. I don't think you can mix families and 18-30's in the same hotel. How do you explain to a seven year old what they are doing when they are in a group smoking a bong by the pool in the middle of the afternoon or falling over drunk in the evening.
Final note - this was the worst holiday of our life and had to suffer it for 2 weeks. If we could have got a flight home after day 1 we would have.
Travel operator: Balkan Holidays
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