53 Reviews
Traveller Rating
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Excellent23
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Very Good25
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Good4
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Average0
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
I wouldn't leave my dog in there.
No mention of the building works when I booked my 3 week stay either....
Travel operator: thomson / first choice
Hotel tip: Building work until Oct 2014 near Romantica restaurant, request room on opposite side of resort.
There are many water sport for everyone to do, and staff available to help if you have never tried things before. The beaches are beautiful, and the pool is great. Plenty of beach loungers both by the pool and the beach.
Food is lovely and plenty of places to eat, whether it's snacks or full meals. Pizza and fish, along with drink facilities on the beach, so never have to walk far, staff also on hand to offer service. Bungalows we have been in we cannot complain about, as both times we were in really good maintained ones. Cleaned daily and maids are fab. The gardeners are also really friendly, leaving little gifts on the balcony each day.
Fantastic place. Hope to go again soon.
Yes it’s good that Thomson has the bus check in system, however when three coaches of guests arrive at the same time it does take a while for the buggies/trains to get everyone to where they are going. It’s worth considering setting off on your own to find the room all the paths flow around anyway.
Room
Started with room 3806 which was very nice but the air conditioning didn't work and was just like a tiny fan. Called maintenance and they did make it a little better for 24 hours until it failed again. We went to reception and asked to be moved rooms which they did with no hassle, moved to 3403 and the air conditioning was refurbished and much better. So please do ask to be moved as it is worth it.
Food
Its Cuban and therefore basic Chicken, Pork or Seafood in every restaurant. Service in some restaurants including Romantica lacked and for example we only had one drink in there because they didn't refill glasses including the water. However lunch in La Trattoria was excellent, fast and an empty glass would always be refilled within minutes without asking.
Pool
No need to reserve sun beds so why people do is beyond me, there are lots left at lunchtime and some people just reserve the ones nearest the pool steps and never come to them which is more annoying than reserving them and at least coming to them at some point in the morning. However this isn't the hotels fault and is a worldwide problem with lazy people.
Beach
We preferred the quite left side of the beach, however beach shoes are required for the sea as there are sea urchins. Water sports were excellent.
Overall
This is a good resort, somewhere I would recommend but wouldn't travel back to simply because I have been and done it and there isn't anything extra special that would bring me back
Travel operator: first choice
Travel operator: First Choice
Travel operator: First Choice
The only down side to this hotel, is the entertainment. It depends on audience participation but when you think how much you have paid for this holiday, I for one, would like to be entertained and not provide the entertainment.
Would I visit this hotel again - Most definately and I have already booked up for my next visit to which I can't wait.
Travel operator: thomas cook
Check in was a little bit confusing as the rep on the coach didn't explain that we were to leave our luggage in reception and go to the conference room were everyone was checked in, so we dragged all the luggage there and back with no trolleys and a young child this was a bit difficult. So a tip for you leave your luggage at reception! the porters do the rest.
The room was nice and spacious everything you need hairdryer, iron and board, fridge, etc not much wardrobe space though. We did ask for pool or sea view but most of the apartments are well away from both, our location was quite central to everything 16 block.
Food was edible and quite a good variety again we were not expecting much so we were pleasantly suprised. You can book all your restaurants at the begining of the holiday and if you miss one of the reservations take your ticket back and change it for a different day. We went to the seafood which was nice. The romantica was well organised very nice staff and food was nice, The asian wasnt as good we were party of 3 table only set for 2 had to ask for cutlery etc and it was full of cats!!! Also asI sat on my chair it was wet through hope it wasnt from one of our 4 legged friends!! We also went to the grill during the day the salad and choice was lovely but at the night time the meal wasn't good. All in all the food was good sometimes you had to queue in the morning for omelette bt ususally it was good.
A particularly good waiter in here called Alexi looked after us as he did everyone, he is very good at what he does always has hot coffee, hes very polite and speaks goodEenglish, he's also sometimes at the pizza hut on the beach. You noticed the difference if he wasnt there as sometimes you'd be waiting for coffee and would have finished your breakfast.
The beach is like paradise the sea is really clear good for snorkelling all the pedaloes row boats and sail boats are free you just need to get a ticket for your allocated time from the towel hut you can borrow snorkelling gear from here for approx 2 hours free.
We didnt go around the pool much but it is massive theres no need to get up at crack of dawn like saddoes to put towels on beds there's always plenty. Theres a mobile bar man that comes around the pool and on beach on the left side.
The entertainment wasnt up to much the dancers were very good but after 3 nights in a row it got a bit repetetive. Our daughter didnt want to go in the kids club but it didnt look very appealing, the mini disco was a bit of a flop too, she did join in the shrek show that was nice as all the kids got dresed up.
The gardens are beautiful and very well kept and the gaardeners only seem to have a big knife to do all the work.
Overall we had a nice relaxing holiday the weather was brill for xmas time very warm,cloudy on about 4-5 days of the fortnight.
I would probably say the hotel is a 3 star it needs up grading in the public areas :-toilets, seating and night club, but looking at what the country has i.e where they live, it probably seems like paradise to them.
Although they appear to live in poor conditions in the little straw huts they are lovely friendly people and all look happy they wave as you pass them on the road side and a couple of pesos for a tip will probably go a long way.
I probably wouldn't go to this hotel again but then I dont like going back to the same places but I would definately go to Cuba again.
Travel operator: first choice
Travel operator: first choice
Travel operator: Thomas Cook
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